Wash Bay Attendant

Rocky Top Harley-Davidson has an opening for a Wash Bay Assistant! In this position, you will enhance the customer’s overall experience by providing excellent customer service through detailed vehicle washing, ensuring cleanliness that exceeds customer expectations and conducting inspections for blemishes.

• Superior communication and customer service skills
• Ability to get along with a broad customer base
• Detail oriented
• Ability to follow both verbal and written instructions
• Working knowledge of cleaning equipment
• Current, valid driver’s license with motorcycle endorsement

• Wash the motorcycle with soap and a damp towel or other non‑abrasive cloth
• Ensure motorcycle is cleaner when it leaves the dealership than when it arrived
• Follow prescribed washing methods and utilize power washer and hose as required
• Wash heavily filthy and difficult-to-reach regions of motorcycles
• Perform routine maintenance of washing tools to keep them in good functioning order
• Tidy up the wash/rinsing area at the end of the workday
• Examine and clean all available areas such as frame rails for visible blemishes
• Assist technicians with keeping the Service Department clean and organized
• Read, understand and follow all safety requirements when using tools and chemicals and performing work in the shop
• Move and park motorcycles in the correct location
• Complete documentation and tag motorcycles as required

• Greet customers in a courteous and friendly manner
• Maintain cleanliness of work area and surrounding areas
• Handle customer complaints reasonably, showing empathy and positive attitude and demonstrating a commitment to "Make Things Right"

• Assist with new motorcycle un‑crating
• Maintain and periodically check inventory of charged motorcycle batteries
• Re‑fill stock of oil, electrolyte material, or other supplies as needed
• Clean and maintain the appearance of general facilities
• Ensure proper storing of crating materials
• Assist technicians or other dealership personnel when asked
• Assist service personnel as requested

• Provide superior customer service to both internal and external customers
• Spend the necessary time with each customer as needed

• As assigned

• Frequently required to bend, stoop, crouch, and reach
• Occasionally requires the ability to lift 20 or more pounds of material
• Occasionally requires the ability to balance and push a motorcycle weighing up to 1,000 lb
• Frequently requires the ability to remain in a semi‑stationary position throughout the work shift

• The noise level in the work environment is usually moderate
• The work environment is wet/damp and temperatures fluctuate with weather conditions
• Frequently works near moving vehicles
• Occasionally exposed to exhaust fumes or other airborne particles

EOE