Inside Sales Representative

Job Summary

We are seeking a proactive and customer-focused Inside Sales Representative to join our team. This role is pivotal in driving customer success and supporting the sales process through effective communication, organization, and problem‑solving. Key responsibilities include managing the opportunity funnel within Salesforce, generating accurate quotes and price lists, and maintaining up-to-date customer records. The ideal candidate will build strong relationships with customers through regular outreach, promptly address inquiries and issues, and ensure a seamless customer experience from initial contact through post‑sale support.

Success in this role requires attention to detail, a collaborative mindset, and a passion for delivering exceptional service.

• Collaborate with outside sales representatives to manage opportunity funnel accurately and effectively within sales force.

  • Maintain accurate accounts and leads
  • Create and maintain new opportunities
  • Ensure correct pricing and contractual information is used for opportunity creation
  • Work closely with regional VP’s on revenue trajectory activities

• Create and manage accurate, timely quotes for hardware products using sales force CPQ tool.

• Create and manage accurate customer price lists within sales force and ensure price lists are assigned to correct accounts.

• Serve as a point of contact for customers seeking information about quotes, orders status, etc.

  • Collaborate with internal teams to gather necessary information and resolve issues efficiently while keeping customers informed

• Focus on acquiring new customers, retaining and growing an existing installed base of customers, prepare activity and forecast reports as requested.

• Represent the company to the customer and the customer to the company in all sales‑oriented activities.

• Establish and develop key customer contacts and interfaces within the customer base to support Sales Account Teams/Adtran’s objectives and strategies.

• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company.

• Bachelor’s Degree in Business Administration, Finance, Marketing (or Electrical Engineering, Computer Engineering, Computer Science, Computer Information Science) required.
  • Equivalent experience will be considered in lieu of a degree.
• 0-2years of experience in a sales position or customer service type environment.
• Efficient with Salesforce, SAP, Microsoft Excel (specifically Word and PowerPoint)
• Technical ability or desire to learn IT/SaaS/Networking/Broadband/Wireless and other Telecommunications Technologies.
• Strong organizational and communication skills
• Strong customer service skills with the ability to multi‑task and drive issues to resolution

• Experience in Telecommunications industry preferred.
• Data analysis experience preferred.
• Any prior customer, marketing, telemarketing experience is preferred.
• Prior sales experience strongly preferred.