Retail Sales Associate - Apparel​/Shoes

Overview

16.00 - 18.25 USD Hourly

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring self‑less team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Soft Goods Associate will engage customers in Men’s & Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and enhance the customer experience. Responsibilities include assisting with front‑end operations (returns, exchanges, promotions), ensuring merchandise is well‑stocked and visually appealing, and providing expert product knowledge.

• Engage with every Customer encountered and offer world‑class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep Customers coming back.
• Seek out and engage Customers throughout the Soft Goods areas (Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms).
• Maintain a working knowledge of all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed.
• Keep Soft Goods areas (Men’s and Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms) merchandise present at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
• Maintain Soft Goods areas in a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the promotion lifecycle using bulletins on The Links.
• Champion the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for our Customers.

• Communication: Must have strong listening and interpersonal skills, good verbal and written communication, and the ability to communicate cross‑functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training.

Candidates should demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

Other duties and responsibilities may change at any time with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.