Top Concepts Group Sales Manager

The Smokies' most fun attractions need a Group Sales Manager who's ready to hustle! We're looking for a goal-oriented go-getter with a passion for sales, driving revenue, and creating OMG Experiences in every single interaction. If you love the thrill of closing a deal as much as you love a great guest story, this is your role. To see our brands that you'll be representing, visit our Top Concepts website!

Detail orientation and rock-solid time management are a must — you'll be juggling a high volume of revenue-generating calls every day while keeping every task, follow-up, and deal on track. Sales experience helps, but the right attitude matters more —
we're ready and willing to train the right person.

This position reports directly to the Vice President of Sales.

Schedule:
Full-time onsite
. Because our groups come to have fun on their schedule, this role also requires availability for after-hours calls and some evenings to greet and welcome groups on-site.

• Meet or exceed monthly and annual revenue goals.
• Generate new business through consistent prospecting.
• Grow existing accounts through exceptional relationship management.
• Respond to inquiries quickly and professionally.
• Maintain a healthy sales pipeline and accurate CRM records
• Partner with neighboring hotels and restaurants to create can't-miss "Group Specials"
• Schedule and lead site visits for guests shopping for their next event destination
• Set tasks and reminders in the CRM to follow up on final numbers, deposits, and payments
• Stay in constant communication with group leaders throughout the sales cycle so no deal falls through the cracks
• Book events, place ticket holds, and release them when they expire
• Ensure groups are using and distributing our online waiver system properly
• Alert General Managers to large groups or special requests
• Greet and welcome groups in person, including evenings and after standard business hours as needed
• Train Party Hosts and Managers on our Groups Process

• Build proposal and contract templates
• Team up with the VP of Sales on seasonal email blast promotions
• Prepare a weekly sales report highlighting key activity
• Verify tax-exempt status and maintain exemption paperwork
• Attend weekly staff meetings and report on upcoming events
• Other duties as assigned

• Exceptional communication skills and a drive to master the art of sales
• Confidence identifying leads and cold-calling prospects
• 1–2 years of sales experience preferred
• Highly organized and detail-oriented
• Flexibility to work some evenings/after-hours for group greetings

Top Concepts takes pride in Creating OMG Experiences for our employees, guests and community. We aim to equip, empower and encourage our team for ongoing success through internal programs and community involvement.