Account Manager

Our client is a leading company in the vacation rental industry, partnering with homeowners to maximize the performance of their investment properties while delivering an exceptional guest experience.

Compensation

• Base salary: $60,000 to $80,000
• Performance-based bonus

About the Role

The Account Manager serves as the primary relationship manager and trusted advisor for a portfolio of homeowners. This person is responsible for building long-term relationships, maximizing homeowner satisfaction and retention, and helping owners understand the financial performance of their vacation rental investment.

Success in this role comes from proactive communication, strategic guidance, and strong cross-functional collaboration. Rather than simply responding to issues, you'll anticipate homeowner needs, resolve concerns before they escalate, and build lasting trust.

The role focuses on three key areas:

• Property Care
• Communication

What You'll Do

• Help homeowners understand the financial performance of their vacation rental through regular business reviews and ongoing communication.
• Explain revenue trends, occupancy, pricing strategies, and market conditions in a clear, meaningful way.
• Partner with Revenue Management to understand performance drivers and identify opportunities to improve results.
• Set realistic expectations and provide proactive updates throughout the year.

Property Care

• Manage the onboarding of new homeowner accounts.
• Partner with Operations and Maintenance to ensure properties are well maintained and issues are resolved promptly.
• Review owner statements and proactively resolve discrepancies.
• Help protect each homeowner's investment through ongoing oversight and communication.

Communication & Relationship Management

• Serve as the primary point of contact for a portfolio of approximately 80 to 120 homeowners.
• Build trusted, long-term relationships through consistent, proactive communication.
• Identify concerns early and resolve issues before they escalate.
• Advocate for homeowners by partnering with internal teams to deliver an exceptional ownership experience.

What Success Looks Like

• Build trusted relationships across your homeowner portfolio.
• Increase homeowner satisfaction and long-term retention.
• Clearly communicate financial performance and market trends.
• Resolve issues proactively.
• Collaborate effectively with Revenue Management, Operations, and Maintenance.
• Deliver an outstanding homeowner experience.

Who Thrives in This Role

• Naturally builds trust and long-term relationships.
• Enjoys helping clients achieve their financial goals.
• High emotional intelligence and professionalism, especially during difficult conversations.
• Strong business acumen with the ability to explain financial information clearly.
• Takes ownership and accountability.
• Anticipates problems and proactively develops solutions.
• Adapts communication style to different personalities.
• Collaborates well across departments.
• Excels at managing multiple client relationships in a fast-paced environment.
• Looking for a long-term relationship management career rather than a sales role.

Qualifications

• High school diploma or equivalent required;
  Bachelor's degree preferred.
• 2+ years of experience in Account Management, Customer Success, Client Services, Relationship Management, Hospitality, Property Management, Vacation Rentals, or another portfolio-based client-facing role.
• Excellent communication and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent problem-solving abilities and attention to detail.
• Financial acumen with the ability to understand and explain business performance, revenue trends, and market conditions is preferred.
• Experience with Microsoft Office and CRM systems is a plus.

Schedule

• Full-time
• Primarily in-office
• Occasional evenings, weekends, and after-hours availability may be needed to support homeowner needs.

The Ideal Candidate

The ideal Account Manager is a trusted advisor, relationship builder, and business partner. You enjoy helping clients succeed, solving problems before they become problems, and creating long-term relationships built on trust. You combine business acumen, empathy, accountability, and exceptional communication skills to help homeowners maximize the value of their vacation rental investment while delivering an outstanding ownership experience.