Wholesale Account Manager - TN

Wholesale Account Manager

Are you a motivated and organized team player? Do you value health and helping others? If you want to work with other like-minded individuals, we would love to have you join our Seeking Health team!

Reports To:

CEO

Job Classification:
Full-time (40 hours/week), Hourly, Non-Exempt

Location:

Waynesboro, TN

Work Arrangement:
Onsite

Workdays:
Monday-Friday

Work Hours:

7:00 am-6:00 pm (Flexible)

Direct Reports:
Wholesale Account Team

Position Summary

The Wholesale Account Manager owns the growth of Seeking Health's wholesale channel and the health of every relationship in it. The primary focus is growth through relationships: expanding revenue from the existing customer base, winning new accounts, and building partnerships that turn buyers into customers for life. The Wholesale Account Manager also oversees a small wholesale department and ensures the team reads, understands, and complies with contract terms, pricing policy, and account requirements.

This is a single onsite position posted at both of our locations, Bellingham, WA and Waynesboro, TN. We will hire in whichever location produces the strongest candidate.

Brick-and-mortar retail is a channel Seeking Health does not serve today, and opening it is a key strategic goal for this role. We are looking for someone who already has established, active relationships with retail buyers, distributors, or brokers, and who can put those relationships to work scaling our brand into that unserved channel from a standing start.

Role and Responsibilities

Account Growth and Relationship Management (primary focus)

• Own wholesale channel growth and deliver against annual revenue and retention targets set in partnership with the CEO.
• Build durable relationships across all designated account tiers, maintaining a consistent cadence of proactive touches and order follow-up. The goal is customers for life, not one-time orders.
• Grow revenue within the existing base through additional SKUs, additional locations, larger orders, and increased order frequency.
• Serve as a trusted advisor on product selection, formulation, and merchandising rather than acting as an order taker, and maintain expert knowledge of Seeking Health product lines.
• Monitor account health, including order frequency, average order value, and lapsed accounts; intervene early when an account is at risk and resolve issues quickly.
• Gather and relay customer feedback to inform product, packaging, and program decisions.

Business Development and Retail Expansion

• Prospect, qualify, and close new wholesale accounts; maintain a qualified pipeline with current CRM records and accurate forecasting.
• Prepare and deliver persuasive pitches, proposals, and product presentations, and negotiate pricing, terms, minimums, and promotional support within approved margin guidelines; escalate exceptions to the CEO.
• Complete due diligence on new account applications accurately and efficiently, keep account documentation current, and onboard new accounts so the first ninety days set up a lasting relationship.
• Open the brick-and-mortar retail channel from the ground up, leading with existing buyer, distributor, and broker relationships to secure Seeking Health's first retail placements. Build and execute a phased plan that prioritizes target retailers such as independent health food and supplement stores, pharmacies, practitioner and clinic accounts, co-ops, and regional chains, and that scales from first doors to sustained distribution.
• Partner with Marketing on retailer-facing tools including line sheets, sell sheets, training materials, and merchandising recommendations. Once retail accounts are established, drive sell-through as well as sell-in.
• Network actively, represent Seeking Health at trade events and buyer showcases, and keep abreast of trends, competitor activity, and pricing in the field.

Team Leadership and Operations

• Lead, coach, and develop a small wholesale department: set priorities and clear performance expectations, hold regular one-on-ones, model a relationship-first approach, and build department capacity for a growing account base.
• Read, understand, and train the department on contract terms, pricing policy, and account requirements; enforce pricing and contract compliance and address violations promptly.
• Manage the approval process for pending orders and place orders received through the CRM system.
• Generate and analyze reports covering revenue by account and tier, retention and reorder rates, and pipeline, and act on what they show.
• Prepare and present results, forecasts, and channel strategy to the CEO regularly, and draft and deliver department presentations to the company when assigned.
• Manage the wholesale account annual audit process and keep accurate records for other department leaders and office support team members.
• Partner with Operations, Fulfillment, and Marketing on forecasting, inventory availability, and on-time delivery, and maintain efficient and respectful communication with all departments.
• Adhere to…