Security Officer - Entry Screener - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Security Officer Level I who will embody the heart and soul of our mission while caring deeply about our brand.

• Greet all Guests in a friendly and professional manner
• Control park access at Host, Guest, and Service entrances
• Search bags by visual and/or mechanical device
• Operate electronic Metal Detection Units and hand‑held wands
• Screen Guests and handle any additional screening or prohibited items professionally
• Provide professional Guest Services such as giving directions, answering questions, and representing the company in a positive, family‑friendly manner
• Observe suspicious activity and report it to an armed Security Officer, Supervisor, or Law Enforcement officer
• Work at multiple positions and assignments as the company needs, adapting to changes in attendance flow
• Work outdoors, standing for extended periods in all types of weather conditions
• Take possession of lost property and return it to Lost & Found

Management reserves the right to change and/or add to these duties at any time.

• Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
• Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be certified as an unarmed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62‑35 Act of 1922
• Must be at least eighteen (18) years of age
• Must possess a valid driver’s license and have state required auto insurance
• First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
• Must have a high school diploma or equivalent
• Must pass a background check and drug screen
• Must not have been convicted of or pleaded guilty to any felony charge or any violation of federal or state laws related to force, violence, theft, dishonesty, gambling, liquor, or controlled substances
• Must not have been released or discharged under any other than honorable discharge from any armed forces of the United States
• Must have fingerprints on file with the Tennessee Bureau of Investigation
• Must pass a physical examination by a licensed physician if requested by the company
• Must have good moral character as determined by a thorough investigation conducted by the employing agency

• Reflect Dollywood’s image by being genuinely friendly, caring, and taking pride in work
• Be able to smile and make eye contact to give a friendly impression when greeting guests, vendors, and other employees
• Be able to pass company‑required drug testing
• Display servant qualities by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Be self‑motivated and disciplined
• Prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Commit to continuous improvement
• Maintain a professional appearance with good personal hygiene
• Promote and support a team work environment by cooperating and helping co‑workers
• Be productive in a fast‑paced environment
• Maintain dependable attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays
• Be sensitive to the needs of guests and act to meet those needs within company guidelines
• Utilize effective communication, problem‑solving, conflict management, and interpersonal skills
• Comprehend instructions and retain information
• Perform duties consistent with creating a safe and secure environment for hosts and guests
• Be flexible to handle frequent changes in priorities
• Add, subtract, multiply, and divide with accuracy
• Communicate with guests and hosts using approved communication methods
• Operate/drive a company vehicle with a valid driver’s license and insurance
• Meet the physical demands of the job
• Work comfortably at heights up to 60 ft
• Report to work without being under the influence of alcohol or any drug, legal or illegal
• Pass a pre‑hire drug screen and random or for‑cause…