Director of Security Safety

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country,
Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

The Director of Security & Safety is responsible for leading resort safety and security operations, protecting our guests, team members, and property, and maintaining a safe and secure environment. This role oversees security personnel, safety programs, investigations, emergency response, security systems, loss prevention, and regulatory compliance. The Director will build strong relationships with law enforcement and emergency services personnel and serves as the primary contact and liaison for health and safety organizations.

This role also oversees departmental budgets, records, inventory controls, and loss management systems.

• Lead, hire, train, and manage Safety & Security personnel, including establishing procedures, responsibilities, schedules, field training, and performance expectations.
• Implement and manage government-mandated safety and security programs, including blood borne pathogen, hazardous communication, and ongoing safety inspection programs.
• Conduct routine safety and security inspections and ensure compliance with corporate policies, state laws, regulations, and licensing requirements.
• Direct and/or conduct internal criminal and civil investigations and serve as a liaison to law enforcement and emergency services personnel.
• Serve as the point of contact and liaison to OSHA and other government health and safety organizations.
• Coordinate and/or instruct employee health, safety, and security training programs in cooperation with Risk Management and the Regional Director of Security.
• Serve as task force coordinator for events requiring specialized or enhanced security services, including dignitary protection and high-profile events.
• Respond to critical incidents, assume control of incident scenes, and remain on call and available to respond to incidents 24/7.
• Oversee security operations, including patrols, fire and burglar alarm response, security systems, electronic lock security, and key control access systems.
• Implement inventory controls and loss management systems and oversee security inventory and assets.
• Manage interdepartmental Safety & Security programs and participate in operational, executive, safety committee, and risk management meetings.
• Oversee the Lost & Found Department and departmental budget.
• Interact with and assist guests and team members while maintaining a professional, service-focused environment.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These qualities are essential to our success, and we seek individuals who share our commitment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred, but not required; equivalent combination of education and relevant experience will be considered.
• American Red Cross certification required.
• CPR, AED, and First Aid certification required.

• 8+ years of proven leadership experience overseeing security teams, supervisors, and…