OSP Technician II

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we’ve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the region’s fastest, most reliable internet providers—recognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber and fixed wireless with a personal, local touch. In partnership with Middle Tennessee Electric, we’re expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction:
  Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k + Match, HSA, and more!

The OSP Technician II will perform skilled technical duties relating to the construction, installation, and maintenance of telecommunications, outside plant copper and fiber facilities, voice and data equipment, and associated telecommunications equipment.

This is a direct-hire, full-time, on-site position based at our Chapel Hill, TN location. The role requires daily travel within our Middle Tennessee footprint, and a company vehicle will be provided. The schedule is Monday through Friday from 7:30 AM to 4:00 PM, with participation in an on-call rotation.

Duties include the following, but other duties may be assigned as required.

• Installs and maintains aerial and buried service wiring and cables, including new construction splicing, ongoing cable maintenance, and cable pair trouble shooting, repair, and maintenance.
• Performs duties related to copper and fiber cable troubleshooting, and line and other facility quality standards.
• Splice, fusion or mechanical, SM or MM fiber optic cables, to include terminating various types of fiber optic connectors (ST, SC, LC).
• Performs skilled duties related to copper and fiber splicing, and preventive cable maintenance.
• Installs plant facilities according to drawings provided by Engineering.
• Installs, splices, and turns up FTTX facilities.
• Performs facilities maintenance required for trouble tickets.
• Performs copper and fiber facilities locates as needed.
• Prepares various documents, such as time sheets, work order summaries, inventory usage and request forms, etc.
• Keeps service truck fully stocked with required inventory items to perform job duty.
• Performs service orders from the Central Office switch to the customer premises as needed.
• Performs all testing required for installation of POTS and DATA services over copper and fiber optic facilities.
• Cross-trains with Network and Plant personnel to install complex outside plant or central office systems.
• Performs required documentation of service orders, and maintenance visits in eLations system.
• Ability to navigate and interpret standard telecommunication prints and mapping.
• Performs other duties as assigned by supervisory personnel.

• High school diploma or equivalent.
• Valid Tennessee driver’s license with a satisfactory driving record.
• 3+ years of experience as an OSP, I&R, or Cable Maintenance Technician.
• Familiarity with local exchange distribution networks.
• Knowledge of basic electricity and RUS outside plant practices and standards.
• Understanding of copper and fiber color codes.
• Experience using line/facility test equipment and copper/fiber locating tools.
• Ability to read and interpret blueprints, engineering diagrams, work orders, and network documentation.
• Strong communication skills, with the ability to explain technical concepts to diverse audiences.
• Experience operating construction and utility equipment (e.g., backhoes, trenchers, plows, trucks).
• Ability to safely use hand tools, power tools, and test equipment.
• Basic computer proficiency (email, web browsers, and standard applications).
• Demonstrates initiative, problem-solving skills, and a team-oriented mindset.
• Basic math skills.

• Knowledge of consumer electronics.
• Additional experience with advanced or specialized construction equipment.