Part-Time Universal Banker

Reports to: Branch Manager

Supervises: 0 (Direct) 0 (Indirect)

Starting Wage: $17.00 per hour

• Assist branch in meeting performance standards monthly in addition to meeting individual performance standards monthly.
• Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.
• Conduct all member account functions, including processing requests for new services, providing counseling, and cross‑selling appropriate credit union products or services to benefit the member and achieve established sales goals.
• Help members with opening and closing accounts, answer questions about products and services and resolve problems within authority; refer issues beyond authority to supervisor with recommendations.
• Accurately receive, inspect and verify cash and negotiable instruments for deposit, accept loan payments and other monetary transactions as directed and in accordance with established policies and procedures. Balance transaction input at the end of each workday.
• Maintain regular and predictable attendance.
• Perform additional job duties as assigned by the manager.

• High school education or GED.
• One to three years of similar or related experience.

• Upholds Y12 Federal Credit Union’s culture and core values.
• Exhibits courtesy, tact, and diplomacy; engages personally with members and employees.
• Accurately processes account entries and transactions, writes routine reports, and constructs professional correspondences.
• Speaks effectively to members and employees; reads and interprets basic forms, documents, and procedure manuals.
• Performs basic mathematics (addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, percentages).
• Applies reasonable understanding to carry out instructions in written, oral, or diagrammatic form.
• Addresses problems involving variables in various situations.
• Maintains a positive attitude toward employees and members, remaining flexible and focused on policy, productivity, and effectiveness.

• Process member financial transactions, resolve problems, and answer questions within the established authority levels regarding Y‑12 Federal Credit Union products and services.
• Actively participate in branch/department and staff meetings to stay informed on organizational issues and promotional campaigns; stay current on policy, procedure, compliance, and product developments.
• Attend continuing education classes to enhance job knowledge and performance; take initiative for personal career development and seek opportunities to learn new skills.

• Own the issue.
• Build confidence that you will help through your words and actions.
• Minimize the team/member’s effort.
• Personalize the experience.
• Show that you care about the person and the issue.
• Adapt to the team/member’s pace, style, and emotional tone.
• Be authentic; be genuine; be present in the conversation to avoid sounding mechanical.
• Understand, then solve; aim for one‑call resolution; address the underlying issue, not just the request; be crystal clear on next steps.
• Be curious to exceed expectations; pick up on cues indicating other needs; engage in conversation to discuss broader needs; help the member access additional resources, products, and services for greater value.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, and crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

May be exposed to mild to moderate stress levels associated with the performance of the job duties as described.

We are an EEO Employer

All descriptions have been reviewed to ensure that only…