CCAP Eligibility Specialist

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

As a CCAP Eligibility Specialist
, you'll play an important role in helping families access affordable child care so they can work, attend school, and pursue their goals with confidence. Every day, you'll have the opportunity to make a positive impact by guiding families through the Child Care Assistance Program (CCAP) and connecting them with resources that support their success.

In this rewarding position, you'll build strong relationships with families, child care providers, and the Illinois Department of Early Childhood (IDEC). You'll help determine eligibility, maintain accurate case records, and ensure families receive timely access to benefits that support children's growth, learning, and well-being.

We are committed to setting you up for success. New team members participate in a comprehensive 10-12 weeks onboarding and training program that includes personalized one-on-one coaching from a Lead CCAP Trainer, hands‑on learning experiences, and ongoing support from supervisors and colleagues. From day one, you'll be part of a collaborative team dedicated to helping you grow and thrive in your career.

• Receives parent/guardian applications for participation in Child Care Assistance Programs, reviews and verifies eligibility for child care services based upon state mandated criteria.
• Re‑determines eligibility and follows through to assist parents/guardians in submitting the required documentation.
• Assists in preparing all documents, including required State of Illinois forms and correspondence related to parent/guardian and provider eligibility with notification to parents/guardians and the Illinois Department of Human Services about eligibility.
• Verifies eligibility and approves payment of subsidized care for eligible individuals in assigned caseload.
• Maintains an assigned caseload; may assist other Specialists with their caseloads, as assigned.
• Verifies provider eligibility for each assigned case.
• Ensures that all appropriate forms are sent to providers on a timely basis under program policies and procedures.
• Reviews billing forms and verifies payment processing.
• Offers assistance to child care providers to ensure proper completion of necessary forms.
• Performs data entry functions related to assigned caseload.
• Maintains accurate and complete records and statistics on cases with assigned caseload.
• Provides additional services to parents regarding child care arrangements, and resources by referring them to a Brightpoint Child Care Resource & Referral (CCR&R) Referral Specialist.
• Links interested providers with the CCR&R system for training, support and technical assistance.
• Assists the CCAP Manager and/or Supervisor in the development of the program and adapts to program changes as needed.
• Reviews and monitors special cases including re‑determining cases and requesting information monthly, quarterly, or as needed.
• Performs follow‑up including email and telephone contact to parent(s)/ guardian(s), provider, or other persons involved with the identified special cases.

• High school diploma or equivalent required; some college coursework preferred.
• Minimum of three (3) years of experience in bookkeeping, customer service, clerical work, and/or data entry strongly preferred.
• Excellent written and verbal communication skills, including professional phone and email communication.
• Proficiency with computer systems, including Microsoft Office (Word, Excel, Outlook) and web-based platforms.
• Strong organizational and time‑management abilities with a high level of accuracy and attention to detail.
• Ability to review information, solve problems, and make sound decisions in accordance with program policies and procedures.
• Ability to work effectively with diverse populations while maintaining…