Bilingual Inbound Call Center Rep

Responsibilities

• Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently maintaining minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient datainto appropriate systems to ensure manageable and profitable schedules for dentists andhygienists.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
• Effectively converses in Spanish while entering information into systems in English.

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact centercapacity
• Basic computer skills
• Must be fluent in English and Spanish

• 1 year dental experience
• Genesys, Google Workspace, Advanced computer skills, telephone