ServiceNow Developer

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Seeking a passionate Service Now Developer / Administrator to lead the initiation and ongoing development of a new Service Now environment for the Huntsville Operations Support Center (HOSC). This contract (8.5 years, initiated January 2023) supports NASA’s critical Payload Missions and Operations, contributing directly to programs such as the International Space Station (ISS) and Artemis missions.

• Design, develop, configure, test, and implement Service Now solutions, including custom applications, workflows, business rules, client scripts, UI policies, and integrations, focusing on ITSM, ITOM, and SPM modules.
• Participate in the full lifecycle of Service Now implementation for the HOSC environment, from requirements gathering and architecture design to deployment, testing, and ongoing administration.
• Collaborate closely with cross‑functional teams, including stakeholders, end users, and program personnel, to elicit requirements, translate business needs into technical solutions, and ensure alignment with mission objectives.
• Apply Agile development practices in an interactive team setting, contributing to sprint planning, backlog refinement, daily stand‑ups, and continuous improvement to deliver features iteratively.
• Develop and maintain high‑quality, maintainable code using Service Now best practices, scripting (JavaScript, Glide Script), and platform capabilities while ensuring security, performance, and compliance.
• Provide hands‑on administration support, including instance management, user access, configuration tuning, and troubleshooting to support operational excellence.
• Drive integration strategies across tools and systems, implement automation, and support transformative initiatives that enhance IT service delivery and operational efficiency.
• Document technical designs, configurations, processes, and procedures to facilitate knowledge transfer, compliance, and long‑term maintainability.
• Mentor team members, promote innovation, and identify opportunities to improve capabilities and processes in a high‑stakes, regulated environment.
• Conduct testing (unit, integration, UAT) and support production deployments with minimal supervision.

• Bachelor’s degree in Computer Programming, Software Engineering, Information Technology, or a related field (required).
• Minimum 3 years of experience in Service Now software development and administration, ideally with Service Now cloud environments.
• Proven hands‑on experience with Service Now design, development, implementation, and administration, concentrating in ITSM, ITOM, and SPM modules.
• Strong proficiency in Service Now scripting (JavaScript, Glide), workflows, business rules, client scripts, UI actions/policies, and integrations.
• Experience working in Agile methodologies and collaborating in team‑based development environments.
• Excellent communication and collaboration skills, with the ability to articulate technical concepts, gather requirements, and work effectively with diverse stakeholders.
• Demonstrated ability to work independently on complex development tasks while contributing to team success.
• U.S. citizenship or eligibility to obtain required clearances for work on NASA/government‑related projects (preferred).

• Service Now Certified Application Developer (CAD).
• Service Now Certified Administrator.
• Service Now ITSM Certified Implementation Specialist.
• Additional certifications in ITOM, SPM, or related modules.
• Background in aerospace, government contracting, NASA programs, or mission‑critical IT operations with emphasis on security and compliance.
• Familiarity with ITIL frameworks and best practices for service management.
• Passion for excellence, innovation, and leading technical improvements in support of space exploration.

This on‑site role at MSFC offers competitive compensation, comprehensive benefits, professional growth opportunities, and the unparalleled satisfaction of contributing to NASA’s historic missions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.