Resort Trolley Driver - Dollywood'sDreamMore Resort & Spa - Seasonal

Resort Trolley Driver
- Dollywood'sDream

More Resort & Spa
- Full Time Seasonal

Job Category: Guest Services

Requisition Number: RESOR
010496

• Full-Time
• Rate : $19 USD per hour

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At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Resort Trolley Driver who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Resort Trolley Driver will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Greets guests and initiate friendly interaction
• Provides Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Effectively performs in the role of Resort Trolley Driver to include (but not limited to):
  • Transporting Guests via Trolley in a safe and efficient manner
  • Visually observes surroundings to identify potential safety hazards
  • Cleans and organizes conveyance daily to present professional appearance
  • Communicates calmly, clearly, and professionally with Guests and Hosts
  • Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs
  • Assists Guests with the loading/unloading of ECV’s, wheelchairs, and strollers
• Completes daily written reports and turn in any necessary paperwork to Parking PIC
• Operates vehicles/work each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Verbally communicates and enforces Safety rules
• Visually observes Guest actions during operation to prevent safety hazards
• Initiates friendly interaction with guests
• Works varying hours and at different areas when needed
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

• Must be at least 21 years of age
• Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
• Must have valid Tennessee Commercial Driver’s License with a Passenger Endorsement and proof of auto liability insurance
• May be required to provide a copy of personal driving record from home state
• Must have less than three (3) traffic violations on record in the last three (3) years
• Must not have a DUI conviction in the past 15 years on record
• Must submit and pass a pre-employment DOT Certified…