Operations Supervisor - Warehouse; Supply Chain​/Logistics

Position Summary

Supervises warehouse operations, Custom Cord Print and Product Reconfiguration. Support warehouse operations through picking, printing/labeling, quality check, inbound materials, and outbound shipments. Drives continuous improvement, ensures inventory accuracy, and maintains quality, equipment, and control standards to deliver high-quality products. Lead, schedule and manage a flexible work team to fulfill customer orders; drive increasing effectiveness through active participation in process improvement initiatives.

The hours are Monday‑Friday 6:00 am – 5:30 pm. Leadership members are to be present 30 minutes prior to the start of shift and may have to work on off shift as needed. Flexibility required around the peak season, holiday, short‑staffed, and business needs.

• Communicate performance standards that are specific and measurable.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.

• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations.
• Assist in new associate training, provide relief coverage for operational duties when associates utilize time‑off or are absent from the shift, and maintain thorough knowledge of the site’s operating systems to ensure compliance and exception resolution.
• Complete all necessary records and reports in a timely and accurate manner.
• Confirm accuracy of print, pick, pack and shipping operations with customer orders.
• Inspect orders for items and quantities accuracy; check order and sign Picking List prior to packaging; inspect BOLs for accuracy prior to loading carrier equipment.
• Manage shipment preparation, staging and loading to meet scheduled ship dates.
• Coordinate pickup and receiving execution with carriers on arrival dockside.
• Ensure Bill of Lading accuracy of shipment dimensions, destination, and carrier.
• Confirm accuracy of inbound/received freight documents.

• Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc.
• Understand the relationship between decision‑making and profitability.
• Closely manage associates’ working hours and activities to minimize overtime and to meet or exceed productivity targets.

• Ensure day‑to‑day management and associate activities are in alignment with the location safety strategy.
• Provide associates with communication, training, feedback, and direction to ensure safe performance.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.

• Understand the location‑specific customer goals & objectives.
• Ensure the customer knows that we are committed to helping them meet their objectives.
• Determine areas that could benefit from continuous improvement efforts.

• Properly plan work assignments to ensure effective use of fleet/warehouse equipment.
• Work with hourly associates to ensure they understand safe and efficient operation of equipment.

Other projects and tasks as assigned by supervisor.