Returns Technician

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To take your career to the next level! As a global leader in live productions, systems integration and virtual technology
, our team is comprised of more than 2,000 passionate individuals.
Our ambition? To deliver spectacular experiences worldwide. Find out more at:

The Returns Technician will work under the supervision of the Returns Supervisor to assist in the de-prep and return of all Solotech tours.

• Receive, inspect, and return product correctly using the inventory system while ensuring Solotech’s quality standards procedures.
• Help coordinate tour de-preps from receipt to end-department for QC.
• Ensure all returns are processed in a timely manner.
• Communicate with the appropriate departments concerning returns.
• Work with the Returns Supervisor to maintain operational efficiencies.
• Verify and coordinate that all cables are organized by the correct type and quantity and scanned for inventory accuracy prior to returning to the appropriate department.
• ter orders are returned, verify the accuracy, quality, and completeness of each return.
• Keep the warehouse organized and clean; report any damage or hazards to the Returns Supervisor.
• Perform cycle counts to ensure inventory integrity.
• Assist in maintaining inventory control procedures and best practices.
• Maintain an organized and clean prep bay space.
• Assist in operational projects, changes, and moves.
• Follow quality standards as well as the company’s and/or industry’s standards of preparation.
• Handle the Loading and unloading of outbound and inbound equipment.
• Assist the Prep Bay Coordinator when necessary.
• All other duties related to the position.

May be required to work in the following departments:

• Sound, Lighting, Video and Rigging, networking, shipping & receiving

• High School Diploma or GED
• Less than 1 year of experience in a live event production or event rental equipment
• Less than 1 year of experience in a warehouse environment
• Knowledge of inventory software (an asset)
• Knowledge of Office 365 (Word, Excel, Outlook)
• Strong interpersonal skills
• Ability to communicate information in a logical and clear way.
• Ability to work alone and in a team environment.
• Good ability to self-start and prioritize within tight deadlines.
• Ability to work under pressure and adapt to change.
• Strong customer service skills
• Forklift certification (an asset)
• Valid driver’s license and clean driving record.
• TN health card and ability to operate commercial vehicles up to 26’ (an asset)

This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job the employee is regularly required to:

• Continually:
  Sit, walk, speak, and hear
• Continually:
  Type, write, and read
• Occasionally:
  Stand, carry, reach, lift and push up to 50 lbs.

• Time will be spent in a warehouse setting.
• Environment may be fast paced, hot, cold and dark.

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well-being
• Employee assistance program
• Paid time off & referral program

Solotech is an equal opportunity employer. EOE/M/F/D/V