Job File Coordinator

FRANCHISE

JOB DESCRIPTION

Job Title:

Job File Coordinator Division/Department:

Reports to:

Office Manager or Owner New/Replacement:
Pay:
Hourly Exempt/Non-Exempt:
Non-Exempt Date Prepared:
Last Revision Date:
October 2020

Summary Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

• Job File Coordination
  • Monitor job file status
  • Monitor job file audit status
  • Maintain job file WIPs
  • Monitor and ensure client requirements are followed
• Job File Documentation
  • Review and validate initial field documentation
  • Create preliminary estimate
  • Perform daily job file coordination
  • Perform job file backup
• Job File Communication and Reporting
  • Maintain internal communications
  • Maintain external communications
  • Prepare job file reports
• Job File Audit and Close-out
  • Complete and review job file documentation for final upload and the audit process
  • Complete job file audit process
  • Perform job close-out

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Experience in writing estimates and the job file process

• High school diploma/GED
• Associates/bachelor’s degree preferred

This is a largely sedentary role in an office environment. Some filing is required, requiring the ability to lift files, open filing cabinets, bend or stand on a stool as necessary.

This is a full-time position working 7:00 a.m.–4:00 p.m., Monday through Friday. The position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

$30,000.00 - $40,000.00 per year

At SERVPRO ®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.