Account Manager SCM Customer Fulfillment

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8 days ago Requisition

The Account Manager manages the end-to-end order fulfillment process. The role coordinates customer demand with internal planning, production, and logistics teams to ensure timely and accurate deliveries. They resolve service issues, manage order priorities, and ensure agreed service levels are met while proactively communicating order status and risks to internal stakeholders. They are responsible for managing OTIF performance.

include the following. Other duties may be assigned.

• Demonstrate saturn petcare inc.’s mission and core values while managing assigned customer accounts and fulfillment activities.
• Own the end-to-end order fulfillment process, including order entry, allocation, shipment, billing, returns, and credits.
• Partner with supply chain, sales, logistics, and warehouse teams to align demand, inventory, and allocation priorities to meet delivery timelines and OTIF targets.
• Monitor orders and key dates, proactively identifying risks and recommending alternatives such as substitutions, allocation controls, or delivery method changes.
• Communicate order status, shipment issues, and risks to internal stakeholders.
• Maintain finished goods and inventory reporting, including reconciliation of third-party warehouse inventory.
• Process replenishment and stock transfer orders to support warehouse inventory requirements.
• Maintain accurate SAP master data, purchase orders, and transactions to support MRP accuracy.
• Support invoice processing, special requests, and assigned special projects.

• NA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with SAP/EDI, operations, logistics, projections, and sales planning.
• Minimum of 2 years of planning experience in SCM

MS office especially Excel, Word, & PowerPoint, SAP

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. German language speaking skills is another advantage.

Ability to work with mathematical concepts such as probability and statistical inference, and ability to apply concepts such as: fractions, percentages, ratios and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to stand, walk, sit, and talk and hear. The employee must regularly lift and / or move up to 15 pounds, frequently lift and / or move up to 30 pounds and occasionally lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Products produced in this facility may contain the following allergens:
Egg, Shellfish, Fish, Gluten.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job descriptions are not intended to create a contract, nor are they to be construed to constitute contractual obligations of any kind or a contract of employment between Saturn Petcare Inc.

and any of its employees. The provisions of job descriptions have been developed at the discretion of management and may be amended or cancelled at any time by Saturn Petcare Inc. with or without notice.

Employment with Saturn Petcare Inc. is voluntarily entered, and the employee is free to resign at will at any time, with or without cause. Similarly, Saturn Petcare Inc. may terminate the employment relationship at will at any time, with or…