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Community Representative

Job in Terre Haute, Vigo County, Indiana, 47808, USA
Listing for: Gray Capital LLC
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Gray Residential is looking to add a Community Representative to the Solana at the Crossing Team!

Position Summary

The Community Representative is responsible for creating and maintaining a warm, welcoming, and engaging atmosphere throughout the community. This position serves as the front-line representative of the Gray Residential brand — ensuring that every resident, prospect, and guest feels connected, cared for, and inspired by their surroundings.

This role blends hospitality, marketing, and community engagement. The Community Representative curates the on-site environment, plans resident events, produces social content, and fosters meaningful connections both within the community and with the surrounding neighborhood.

Key Responsibilities Community & Brand Presentation
  • Maintain a clean, organized, and inviting environment throughout the leasing office, amenities, and tour paths.
  • Ensure sensory appeal—lighting, scent, music, and overall atmosphere—align with Gray Residential brand standards.
  • Prepare and maintain hospitality items such as beverages, snacks, seasonal décor, and welcome gifts.
  • Customize welcome signage and guest experiences for tours and move‑ins.
  • Conduct regular walks of vacant units to confirm readiness, presentation, and move‑in details.
Resident Engagement & Event Planning
  • Plan, coordinate, and host resident social events that reflect community interests and brand personality.
  • Identify and create opportunities for residents to connect (clubs, volunteer efforts, group activities).
  • Manage event logistics, budgets, and vendor relationships while ensuring high-quality execution.
  • Coordinate off‑site activities and partnerships with neighborhood businesses and organizations.
Marketing & Content Creation
  • Capture and create lifestyle-focused content for social media, newsletters, and digital platforms.
  • Support community social media accounts by developing consistent, engaging posts aligned with the Gray Residential voice.
  • Collaborate with the marketing team on outreach efforts, storytelling campaigns, and brand initiatives.
  • Represent the community at local events or outreach opportunities to promote awareness and engagement.
Hospitality & Experience
  • Serve as the daily brand ambassador for residents, guests, and prospects.
  • Deliver exceptional service through personal engagement, attentiveness, and proactive problem‑solving.
  • Support the leasing and management team by enhancing the tour experience and ensuring consistent brand representation.
  • Continuously look for ways to elevate community culture and strengthen resident satisfaction.
Qualifications
  • 1–3 years of experience in hospitality, customer service, events, marketing, leasing, or customer‑facing roles preferred.
  • Strong interpersonal and communication skills; naturally warm and approachable.
  • Creative mindset with an eye for aesthetics, storytelling, and social media engagement.
  • Organized and adaptable — able to manage multiple projects and priorities.
  • Proficient in Microsoft Office and social media platforms (Instagram, Facebook, Tik Tok).
  • Weekend and evening availability for events or tours as needed.
Key Attributes for Success
  • You thrive in a fast‑paced, people‑focused environment.
  • You anticipate needs and take initiative to create memorable experiences.
  • You genuinely enjoy connecting people and building community.
  • You bring enthusiasm, style, and a solutions-oriented attitude to every task.
Compensation & Benefits
  • Competitive hourly rate or salary commensurate with experience.
  • Rent Discounts
  • Training opportunities, including membership in the Indiana Apartment Association
  • Company‑Provided iPhone
  • Health, Dental, and Vision insurance
  • Paid Long Term Disability and Life Insurance
  • 401K with Matching
  • 12 Paid Holidays
  • Paid Time Off and Sick Time
  • Monthly incentives/contests with opportunity to earn an additional 15 days off per year!
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