Retail Lending Collector

Location: Terre Haute, IN (On-Site)

Status: Full-Time, Hourly Non-Exempt

• Act as a collection agent for all installment loan accounts deemed delinquent, including charge‑off activity and recoveries.
• Contact customers with past‑due accounts and provide financial counseling via phone, mail, and in‑person visits as necessary.
• Work with customers to establish manageable repayment solutions.
• Ensure thorough documentation and organization of charge‑off activity.
• Follow banking policies and industry standards in all collection efforts.

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Prior banking experience and/or collection experience is preferred.
• Computer proficiency, including working knowledge of word processing and spreadsheet software such as Microsoft Excel.
• Strong written and oral communication skills.
• Detail‑oriented with excellent organizational skills.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

• Competitive pay and benefits: medical, dental, vision, and employer‑paid life and disability insurance.
• Financial perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work‑life balance: paid time off, including 11 Federal Reserve bank holidays.
• Growth opportunities: tuition assistance and professional development programs.
• A supportive culture centered on integrity, collaboration, innovation, and respect.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross‑bases issues, or any other Federal or State legally protected classes.