Escrow Administration Specialist

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Full Time Main Office IN, Terre Haute, IN, US

5 days ago Requisition

Status:
Full-Time, Hourly Non-Exempt

At First Financial Bank, accuracy, consistency, and service matter at every stage of the customer experience. As an Escrow Administration Clerk, you’ll play an important role in supporting loan servicing operations by helping manage escrow processing, insurance tracking, and payment administration activities.

This role is ideal for someone who enjoys detailed work, problem-solving, and supporting customers through organized and accurate account administration. Your work will directly support operational efficiency, regulatory compliance, and a strong customer experience.

• Process escrow activities:
  Support loan escrow transactions, escrow analysis reviews, and related servicing activities.
• Track insurance requirements:
  Monitor commercial and residential hazard and flood insurance coverage and maintain accurate records.
• Post transactions:
  Process payment postings and department general ledger transactions accurately and timely.
• Assist customers:
  Respond to customer inquiries related to escrow accounts, insurance tracking, and servicing questions.
• Maintain records and reporting:
  Update insurance information within servicing systems and maintain departmental records and reports.
• Research account activity:
  Analyze and review escrow-related reports to identify and resolve discrepancies or issues.

• High school diploma or equivalent
• Understanding of escrow processing and financial institution documentation procedures preferred
• Strong written and verbal communication skills
• Strong analytical and organizational skills
• Proficiency in Microsoft Word and Excel
• 10-key calculator and data entry skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities independently and as part of a team
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

• Competitive Pay & Benefits:
  Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance:
  Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities:
  Tuition assistance and professional development programs.
• A Supportive Culture:
  Integrity, collaboration, innovation, and respect are at the heart of what we do.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.