IS Support Specialist

IS Support Specialist I

Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Department. Must be able to manage multiple tasks and activities daily. Must have extensive technical experience with computers and software.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities include:

• Provide problem solving, crisis intervention and issue resolutions as related to information systems.
• Provide installation, configuration, support and maintenance activities on all computers, thin clients, printers and other computer equipment as needed.
• Provide problem solving, crisis intervention and issue resolutions as related to the end user's problems.
• Assists with the implementation and enforcement of all Information Systems services policies and procedures.
• Provide consultation, training and technical assistance services to center employees on all information systems resources.
• Use the Service Desk software to document, track, resolve, and follow up on problems.
• Document changes, as needed, to keep the inventory database up to date.
• Maintain standards of confidentiality and system security.
• Participate in training and professional development activities as assigned.
• Participate in special projects or activities assigned.
• Performs other duties as assigned.

Preferred qualifications:

• Associate or bachelor's degree in computer science, Technology, or related field.
• 1-2 years of experience in PC hardware/software support in a professional environment.
• Specific experience with Microsoft Windows operating systems, troubleshooting, and TCP/IP protocols.
• Working knowledge of Microsoft's suite of applications (Word, Excel, One Drive, etc.)
• Excellent written and oral communication skills.
• Customer service mindset.

Physical demands include:

• This position can have a high level of stress due to daily situations that occur needing immediate resolution.
• Must be able to lift 50 pounds.

Valid driver's license in accordance with HCI motor vehicle policy required.

All members of the Rapid Response team must maintain current Crisis Prevention Intervention (CPI) certification & maintain current American Red Cross CPR certification.