NOC Specialist

Description

The After-Hours Network Operations Center (NOC) Specialist is responsible for monitoring, maintaining, and supporting the organization's enterprise infrastructure during non-business hours. This role serves as the primary operational resource for infrastructure monitoring, incident response, scheduled maintenance, patch management, backup operations, and system health verification. The NOC Specialist ensures the availability, performance, and security of the organization’s production environment by proactively monitoring enterprise systems, responding to alerts, executing approved maintenance activities, validating backup operations, and escalating critical issues when necessary.

This position requires the ability to work independently while following established operational procedures and communicating effectively during production incidents.

• MSP Director

• No direct reports
• May lead, train, or participate in work team assignments

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor enterprise servers, virtualization platforms, storage systems, and network infrastructure.
• Respond to system, application, and environmental alerts.
• Perform routine infrastructure health checks throughout each shift.
• Identify performance issues before they become production outages.
• Monitor system capacity, hardware health, and resource utilization.

• Serve as the first responder for after-hours production incidents.
• Troubleshoot server, virtualization, storage, backup, and network issues.
• Restore services when possible using documented procedures.
• Escalate incidents to Infrastructure Engineering or vendors according to established procedures.
• Document incident timelines, actions taken, and resolutions.

• Execute scheduled operating system and infrastructure patching during approved maintenance windows.
• Deploy Windows and Linux operating system updates using enterprise patch management tools.
• Coordinate VMware ESXi and vCenter patching activities under established maintenance procedures.
• Validate successful installation of updates and system availability following maintenance.
• Identify and report failed patch deployments.
• Maintain patch compliance documentation and maintenance records.
• Assist with firmware updates for servers, storage, and infrastructure equipment as directed.

• Monitor nightly backup jobs and backup infrastructure.
• Investigate and resolve backup failures.
• Verify successful completion of backup and replication jobs.
• Perform authorized file-level and virtual machine restores.
• Validate backup integrity through periodic recovery testing.
• Monitor backup repository capacity and storage utilization.
• Escalate issues affecting backup success or recoverability.
• Maintain backup documentation and operational logs.

• Monitor VMware vSphere environments, including ESXi hosts and vCenter.
• Investigate host, cluster, datastore, and virtual machine alerts.
• Monitor HA, DRS, and vMotion events.
• Restart virtual machines and services when appropriate.
• Validate virtual infrastructure health following maintenance activities.
• Assist with planned infrastructure upgrades and maintenance.

• Monitor enterprise storage platforms, including Pure Storage Flash Array and TrueNAS.
• Respond to storage performance, capacity, and hardware alerts.
• Monitor snapshots, replication, and storage availability.
• Verify storage health following maintenance activities.
• Coordinate with vendors during hardware incidents when required.

• Monitor Windows and Linux server health.
• Review system logs and event logs for critical issues.
• Restart services and perform approved corrective actions.
• Verify system availability following maintenance or incident resolution.
• Monitor Active Directory, DNS, DHCP, and other critical infrastructure services.

• Monitor network connectivity, switches, routers, firewalls, VPNs, and WAN circuits.
• Respond to…