Client Services Technician

Client Services Technician

Rose-Hulman Institute of Technology isseeking a Client Services Technician to join the Enterprise Information Technology (EIT) Department. Rose-Hulman has been ranked No. 1 among U.S.undergraduate engineering colleges by the U.S. News & World Report Best Colleges Guide for 27 consecutive years, reflecting our commitment to excellence in education and innovation.

The Client Services Technician is responsible for repairing, maintaining, and troubleshooting student laptops andother Institute-owned computer systems. This role also supports and maintains campus printers used by employees and students in public areas. Key responsibilities include identifying, investigating, and resolving basic technical issues, managing hardware inventory, scheduling equipment maintenance, and performing routine hardware repairs.

The successful candidate will configure and deploy new devices for employees and students, provide recommendations regarding technology and service solutions, and deliver and setup workstations and other hardware in accordance with Institute standards andbest practices. This position also provides first-level technical support through walk-in assistance, on-site visits, phone calls, and email communications.

Additionally, the Client Services Technician will install, configure, and maintain software required for network connectivity, backups, server access, and other computing services to ensure areliable and secure technology environment for the campus community.

Qualified candidates will have a high school diploma or GED. One to three years of relevant work experience.

Preferred candidates will have an associate degree or vocational or technical school degree.

At Rose-Hulman, your successes are celebrated in a welcoming, supportive, and flexible environment with a number of benefits and resources including a variety of health benefit options;voluntary benefits such as Group Accident and/or Group Critical Illness Insurance, Pet Insurance, and Caregiver Resources;participation in Tuition Exchange; a generous and flexible paid leave program and dedicated time for professional development.

• a variety of health benefit options
• voluntary benefits such as Group Accident and/or Group Critical Illness Insurance, Pet Insurance, and Caregiver Resources
• participation in Tuition Exchange
• a generous and flexible paid leave program and dedicated time for professional development

As a Rose-Hulman employee, you will also enjoy accessto full-service fitness facilities and programming; a performing arts center featuring national touring acts and campus productions; and access tostate-of-the-art labs, facilities, and equipment. All employees experience opportunities to have an impact on student lives and be part of a greater purpose through multidisciplinary project collaboration that can have a global impact as well as receiving continual encouragement and support of philanthropic and volunteer opportunities.

Located on the banks of the Wabash River and conveniently located within driving distance of seven major cities, Terre Haute is a vibrant community with a revitalized downtown, museums, parks,four higher ed institutions, a rich historical past, and dynamic food, music,and arts scene.

Payrange is $22.84 – $26.68 (or $47,500 - $55,500 annually). Pay is competitive. A higher pay may be negotiated based on experience and qualifications.

Rose-Hulman conducts background checksfor all prospective employees, including criminal history, education, social media, employment, driving records, and reference checks, where relevant to jobduties. The scope depends on the role's responsibilities and Institute necessity. Information from background checks will be used solely to assess acandidate's suitability for…