Customer Engagement Manager

Customer Engagement Manager

The Customer Engagement Manager (CEM) is responsible for managing an established book of business across the greater Indianapolis metro area - with additional reach into Kokomo, Lafayette, and Terre Haute - while educating customers on additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services) using the Ryder Sales Process. This is a relationship-driven, field-based role built for someone who genuinely enjoys getting out from behind a desk: visiting customers, building trust, and being the face of Ryder in their local market.

The CEM's book of business will typically consist of smaller, less complex local accounts with power fleet opportunities of 1-5 units.

Compensation & Earning Potential:

Base salary: $55,000/year, plus commission.

Realistic first-year total take-home: approximately $60,000 (commission builds as you ramp up your book)

Territory & Travel:

This role covers a roughly 60-mile radius outside the greater Indianapolis metro area (including Kokomo, Lafayette, and Terre Haute), though the majority of activity stays within metro Indianapolis itself. Travel is 100% local and daily - you're home every night, with no overnight travel required.

Mileage is reimbursed

Choice of cell phone reimbursement or a company-provided phone

Essential Functions:

• Attain or exceed assigned sales quotas and profit targets
• Maintain regular and consistent in-person and virtual contact with customers to meet customer requirements
• Develop a sales penetration plan to expand Ryder's wallet share
• Segment account base by opportunity for growth, renewal (retention), and potential for risk of loss
• Present Ryder services and capabilities; develop relationships with all customer buying influencers
• Develop a complete understanding of customers' business, goals, and objectives
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate
• Serve as facilitator between customers and Ryder departments or Ryder vendors
• Ensure contracted services are delivered to customers; maintain appropriate customer contact and manage customer satisfaction
• Conduct regularly scheduled customer reviews and monitor VOC results by account
• Update CRM with relevant account-specific details and interactions
• Proactively anticipate problems through continuous dialogue with customers and Ryder staff
• Provide customers with information on new services, policy changes, and best practices for using leased trucks efficiently

Additional Responsibilities:

• Performs other duties as assigned

What We're Looking For:

This is a people-first role. We're looking for someone who's excited to be out in the market building relationships - not someone looking to sit behind a desk.

Open to entry-level candidates and those newer to sales. Prior account management experience is a plus, but transportation-industry knowledge isn't required - we'll teach that. What matters most is being a people person with real ambition, ready to build something in the market.

Skills and Abilities:

• Sales skills
• Account management skills
• Negotiation skills
• Comfort learning contractual leasing and pricing (training provided)

Qualifications:

• Bachelor's degree in business, marketing, or transportation preferred, or equivalent experience
• Prior experience in customer service, account management, or sales is a plus, but candidates who are coachable and eager to grow are encouraged to apply even without direct sales experience
• 2 years or more experience providing service to customers., Required
• 2 years or more experience selling to customers., Required

Travel:

Local, daily travel required for customer meetings (approximately 20-30%). Home every night - no overnight travel.

Job Category:
Outside Sales

Our Culture & Commitment:

At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced…