SSVF Case Manager

Case Manager

Location:

Indianapolis, IN

Reports to:

SSVF Program Manager

This is Full-Time, Salaried, Non-exempt Staff Level Position

At Inte Care, we provide transformative solutions for communities and healthcare systems, breaking through barriers in health and human services so everyone has access to the care they need. Hiring the right person for this role is critical to our organization's success, but also our community's success too.

Job Summary:

This is a line staff level position with certain direct responsibilities key to the success of the Inte Care SSVF Program to ensure that Veterans and their families obtain and maintain permanent housing, as well as needed coordination and linkage to supportive services. The Case Manager is responsible for working with the Veteran and their families in order to locate, obtain and maintain permanent housing.

In addition, the Case Manager works with the Veteran, their family and other community providers to work as a team in order to determine and coordinate additional supports as needed.

Scope of Role/Principal Responsibilities:

Essential Duties:

• Assist Veteran family in finding and maintaining stable permanent housing.
• Completing screening and enrollment of all Veterans and their families as needed.
• Ensuring all eligible participants and their families obtain permanent housing by coordinating with the Housing staff and Veteran family.
• Provide and coordinate resources that are required to reach housing stability goals.
• Ensure all due dates are met with documentation, recertification and contact requirements.
• Development of individualized housing stability goals and sustainability plans in collaboration with program participants.
• Ensure all contacts, meetings, goal progress, resource coordination and referral and service partners is recorded in HMIS case notes within program specified time frames.
• Conduct housing searches and inspections in collaboration with program participants as needed.
• Market and network incentives to prospective landlords, property managers, and associations.
• Contact potential landlords in the industry by cold calling, emailing or scheduling meetings in person.
• Foster existing relationships with landlords by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.
• Complete monthly home visits to housed participants.
• Complete realistic monthly budgets with program participants and planning for participants with no income.
• Request temporary financial assistance for participants as needed and complete and submit documentation in a timely manner.
• Completing all program documentation including, but not limited to intakes, recertifications and exits, including timely data entry into HMIS system including updates on objectives from the Housing Stability Plan.
• Maintain regular contact with program participants via bi-weekly phone or in person contact and monthly in person contact.
• Outreach to the community to increase knowledge of the program and locate individuals who may be eligible for SSVF Services and complete monthly report.
• Distribute all participant satisfaction surveys and register participants for the VA survey at the time of exit.
• Complete and update caseload tracker on a consistent basis for review from Direct Services Program Manager.
• Complete monthly one on one sessions with Direct Services Program Manager to review caseload.
• Transport Veteran families to potential housing options, connection to resources, obtaining employment and/or other transportation needs if needed.
• Maintain confidentiality of all program participants.

Secondary Duties:

• Ensure needed coverage for all geographic regions upon Direct Service Team vacation, illness, or separation.
• Complete weekly required reporting to program management.
• Develop and maintain positive working relationships with program landlords.
• Participate in all SSVF Program team meetings.
• Maintain confidentiality of all program participants
• Other duties as required

Required Education, Training, and Professional Licenses & Credentials:
High school diploma or equivalent required. Bachelors degree in health care, mental health care, health-care administration related field preferred.

Required or Preferred Prior

Work Experience:

A minimum of two years case management experience is required. Veterans with professional experience working with individuals and peers and/or professionals with experience working with Veterans preferred.

Expected Requirements, Competencies &

Skills:

• Must have Valid Indiana Driver's License and reliable transportation
• Must have effective interpersonal and oral communication skills
• Must have good written communication skills
• Must be proficient with computers and use of basic software programs such as Microsoft Office
• Must be proficient in use of cell phones and other applicable electronic equipment
• Excellent organization, time and task priority management skills

Working Conditions:

• Expectation of working remotely and in the community.
• Significant Travel is Required
• 60% of time…