Patient Accounts Assistant

Job Title

Patient Accounts Assistant

Patient Accounts Department

Manager of A/R and Patient Accounts

Non-Exempt, Hourly

The Patient Accounts Assistant is an essential member of the Patient Accounts Department. You will use your detail-oriented approach and problem-solving abilities to handle patient and vendor information, respond to patient questions, and assist with department reporting. The Assistant maintains accurate records of interactions, payments, and account updates, ensuring compliance with company policies and regulations. This position interfaces internally with the accounts department and externally with patients and various company vendors.

The Patient Accounts Assistant reports to the Patient Accounts Manager. The position reports to the Terrell corporate office. Hours are Monday through Friday, 8:00 am to 5:00 pm. Daily tasks are performed at a computer, requiring frequent use of hands and fingers for data entry while sitting or standing at a desk.

• Prepare and distribute daily departmental reports and related information
• Perform outbound calls as needed to obtain insurance information
• Provide support for incoming phone calls as required
• Ensure adherence to state and federal collections regulations, as well as HIPAA compliance
• Perform other job-related duties as assigned

• High school diploma or equivalent required
• At least one year of customer service experience is preferred
• Proficiency in general computer use, including Microsoft Word, Excel, and Outlook

• Knowledge and use of HIPAA regulations is preferred
• Comfortable with interfacing with diverse personalities
• Professional phone etiquette

• Communication:
  Strong written and verbal communication skills, with the ability to interact professionally with internal and external contacts
• Detail-Oriented:
  Highly organized; managing data with strong attention to detail; keeping accurate records; reviewing documents for exceptions and inconsistencies
• Concern for Order & Quality:
  Checks quality of work or information; exemplary planning, prioritization, and time management skills
• Analytical and Critical Thinking:
  Reviews and manages data with strong attention to detail; combines facts with likely possibilities; articulates and resolves problems using data, facts and logic with an understanding of its likely impact to the business
• Action Oriented: A bias for action; when they see a problem they solve it using their industry knowledge, insights of trends, and internal processes and resources
• Organizational Commitment:
  Ability to handle confidential internal and client information appropriately; ability to follow Emergicon policies and procedures and adhere to the company's principles and exhibit their cultural values