Director of Support Services

Position Overview

Functional

Title:

Director of Support Services

Job Title: DSS Manager III

Agency: Health & Human Services Commission

Department: General Administration

Location: Terrell, Texas – 1200 E BRIN

Join Texas Health and Human Services Commission (HHSC) in a team devoted to serving Texans. The role supports the daily operations of the Support Services Departments at the State Hospital, including plant maintenance, grounds keeping, motor pool/fleet management, food services, housekeeping, laundry, and additional areas such as risk management and barber/cosmetology depending on facility needs.

• Administer and oversee daily activities of Support Services Departments.
• Hire, develop, manage, and schedule staff, ensuring an adequate and well‑trained workforce.
• Plan, organize, implement, and measure effectiveness of support services in accordance with operational standards set by the HHSC, local facility policies, The Joint Commission, CMS, Texas Administrative Code, and other applicable rules.
• Oversee physical plant and environmental issues within the facility perimeter.
• Establish goals and objectives to address potential plant and machinery issues, such as aging HVAC or plumbing.
• Serve as liaison to state office and other stakeholders for contracts, procurement, and facilities services support.
• Act as primary point of contact for infrastructure, capital construction and maintenance efforts.
• Participate in and facilitate meetings to represent business functions and perform other duties as assigned.
• Analyze budgets for projects and control costs related to workers’ compensation exposure.
• Serve as acting/interim Assistant Superintendent as needed and participate in the on‑call rotation.
• Participate in disaster response and/or recovery and Continuity of Operations (COOP) activation when required.

• Attend work on a regular basis, may work specific shift schedule, rotating schedule, extended shift, and/or overtime per agency leave policy.
• Act in executive or administrator on duty in rotation, and be on‑call as needed.
• Provide leadership, plan, assign, and supervise departmental staff across maintenance, food services, laundry, etc.
• Hire, train, and promote professional growth of employees.
• Conduct performance evaluations and oversee staff development plans.
• Ensure organizational structure is efficient and effective.
• Guarantee compliance with HHSC and external standards (TJC, CMS, SORM, State Fire Marshall, ADA, Texas Administrative Code, Life Safety Code).
• Participate in continuous process improvement for compliance with TJC and CMS conditions.
• Implement and monitor safety program; inspect work spaces and equipment for hazards.
• Actively correct unsafe conditions and maintain safety logs.
• Be voting member of the Safety Committee.
• Manage capital construction and maintenance projects, prioritize and coordinate with SH Superintendent and stakeholders.
• Develop and implement internal control plans for environmental, food service, and maintenance departments.
• Oversee workers’ compensation program, review incidents, maintain database, and mitigate exposure.
• Serve as voting member of the Accident Review Board.
• Oversee emergency management/disaster preparedness plan, conduct tabletop exercises, and liaise with state office.
• Other duties as assigned.

• Make independent and sound technical judgments.
• Work effectively in a team and train, schedule and prioritize work.
• Organize workload and set priorities.
• Gather, assemble, correlate, and analyze facts to devise solutions.
• Communicate technical information clearly, both orally and in writing.
• Define problems, collect data, conduct root cause analysis, and draw conclusions.
• Evaluate policies and procedures.
• Maintain flexibility in work hours.
• Problem‑solving skills.
• Ability to identify program performance indicators.
• Proficiency in Microsoft applications and personal computers.
• Knowledge of local, state and federal laws related to hospital settings, NFPA, NEC, ASHRAE, TAC.
• Knowledge of public administration, management techniques, statistical analysis, and program planning.