Associate Patient Care Coordinator - WellMed at Terrell

Associate Patient Care Coordinator

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care, including patient registration, insurance verification, collection of applicable co‑insurance and/or co‑payments, scheduling of diagnostic and follow‑up appointments, and answering phones.

• Greets patients as they arrive and manages appropriate standard wait times.
• Completes check‑in and check‑out tasks, including insurance verification and pre‑authorizations or precertifications of procedures, and copies required documents.
• Collects co‑payments, co‑insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk‑in patients and visitors.
• Answers phones and schedules appointments.
• Redi‑rects calls as appropriate, assists callers with questions or concerns, and takes messages as needed.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains appropriate logs.
• Establishes and maintains effective working relationships with patients, employees, and the public.
• Performs all other related duties as assigned.

• Paid Time Off, including accrued PTO and 8 paid holidays.
• Medical plan options with participation in a Health Spending Account or a Health Saving account.
• Dental, vision, life & AD&D insurance along with short‑term and long‑term disability coverage.
• 401(k) savings plan and employee stock purchase plan.
• Education reimbursement.
• Employee discounts.
• Employee assistance program.
• Employee referral bonus program.
• Voluntary benefits such as pet insurance, legal insurance, and long‑term care insurance.

Pay is based on several factors including local labor markets, education, work experience, and certifications. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

• High School Diploma/GED (or higher).
• At least one year of customer service experience with strong communication skills in person and via phone.
• Intermediate proficiency with Microsoft applications.
• Proof of immunization or laboratory confirmation for tuberculosis, measles, mumps, rubella, varicella, tetanus, diphtheria, and pertussis.

• At least one year of medical office or healthcare setting experience, including data entry.
• Experience with ICD‑10 and CPT coding.
• Experience with EMR computer applications.
• Working knowledge of medical terminology.
• Working knowledge of general office procedures.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—from every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life, and we are committed to mitigating barriers to good health that disproportionately affect people of color, historically marginalized groups, and those with lower incomes.

United Health Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.