Associate Patient Care Coordinator - WellMed at Terrell

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Associate Patient Care Coordinator
- Well Med at Terrell (2369960)

Associate Patient Care Coordinator
- Well Med at Terrell - 2369960

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care, including patient registration, insurance verification, collection of applicable co‑insurance and/or co‑payments, and scheduling of diagnostic and follow‑up appointments, and answering phones.

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check‑in and check‑out tasks to include insurance verification, complete pre‑authorizations and/or precertification of procedures, and copy required documents
• Collects co‑payments, co‑insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk‑in patients and visitors
• Answers phones and schedules appointments
• Redirects calls as appropriate, assists callers with questions or concerns, and takes messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs
• Establishes and maintains effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

• High School Diploma/GED (or higher)
• 1+ years of customer service experience with strong communication skills both in person and via phone
• Intermediate level of proficiency with Microsoft applications
• Proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation, documented evidence of vaccination, or a doctor's diagnosis

• 1+ years of medical office or healthcare setting experience including data entry
• ICD 10 and CPT coding experience
• Prior experience with EMR computer applications
• Working knowledge of medical terminology
• Working knowledge of general office procedures

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere:
United Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.