State Hospital IT Deskside Support; Terrell

Job Summary

Network Specialist IV – State Hospital IT Deskside Support (Terrell). Provides technical and network support for the State Hospital, leads a team of IT staff, and ensures network reliability, design, and maintenance.

Salary: $5,098.66 – $8,304.83 per month. Shift: Day. Travel: up to 30%.

• Serve as front‑line technical support for local and remote personnel, resolving PC workstation hardware, software, and connectivity issues within Service Level Agreement (SLA) standards.
• Install, monitor, and maintain LAN and WAN equipment, including cable, hubs, switches, and limited router support; collaborate with the Data Center Services vendor to ensure service levels.
• Lead the assigned IT Operations team: conduct interviews, assign tasks, monitor performance, manage leave schedules, and participate in performance evaluations.
• Maintain agency workstation hardware and software, ensuring patch levels, connectivity, and security software are current.
• Provide limited instruction and user support on network, data, telecommunications hardware, application software, and utilities.
• Conduct product evaluations for new or upgraded software, recommend enhancements, and consult on purchasing decisions.
• Assist with public health emergencies, disaster response, and Continuity of Operations activation as required.

• Knowledge of network facilities, data processing techniques, personal computer hardware, software, network operating systems, security software, and performance monitoring tools.
• Excellent verbal and written communication; ability to troubleshoot and repair IT hardware and software and translate technical terms into non‑technical language.
• Ability to recognize, analyze, and resolve network problems, train others, and oversee the work of subordinates.
• Teamwork orientation, recognizing technical limitations and seeking assistance when needed.
• Physical ability to move computer/telecommunications equipment and work beyond regular 8‑5 shift if required.
• Compliance with HHSC Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility.

• At least two years of experience in network troubleshooting and in an IT troubleshooting position.
• Experience supporting desktops within a network environment, including maintenance and troubleshooting.
• Experience supporting local and wide‑area networks and associated equipment such as servers and network switches.
• Experience leading a team or project.
• Experience using Active Directory tools and structure.
• Experience working in a trouble‑ticket resolution environment and using a system similar to Helix.

• Completion of CompTIA A+ training within the first year of employment is required.
• Certifications in CompTIA Network+, Security+, Microsoft, or Cisco or related educational paths may substitute for work experience.
• Relevant coursework in Information Technology, Computer Networking, Network Systems, Computer Science, Information Security, or related fields considered as alternative experience.

• Applicants must pass a fingerprint criminal background check and a pre‑employment drug screen.
• Males aged 18‑25 must register with the Selective Service.
• All applicants must be at least 18 years old;
  Waco Center for Youth applicants must be 21.
• Flexibility in work hours may be required; overtime and extended hours possible.
• Travel to other work locations may be required.
• Compliance with HHSC immunization policy is required; vaccination per contact level and mask usage for unvaccinated influenza protection.

HHSC and DSHS agencies will provide reasonable accommodation during hiring and selection for qualified individuals with disabilities. Contact the HHS Employee Service Center at 1‑888‑894‑4747 for assistance.

Selected candidates must submit required I‑9 documentation within the first day of work.

Position may be eligible for telework per agency policy; discretion remains with the direct supervisor and business needs.

HHSC is an Equal Opportunity Employer. We encourage applicants of all backgrounds to apply.