Business Support Specialist, Media and Serum

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 78312

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Reporting to the Business Manager, Serum, the Assistant Product Line Manager, Serum has global commercial responsibility for Corning’s Serum product portfolio. The position requires interaction with individuals in all areas of Corning including Sales, Technical Support, Order Management, Forecasting, Inventory Control, Manufacturing, Supply Chain Management, Quality, Regulatory Affairs and R&D to assure that customers’ needs are met. The successful candidate will understand the sales process from initial customer contact through successful use of Corning products in the different workflows in the Pharmaceutical, Academia and Research segments that require Media & Serum product in cell culture applications.

The Business Support Specialist in collaboration with the Business Manager will be the champion of new product development working with customers, technical service, the sales team, R&D and applications development to identify new applications and product solutions to commercialize new product opportunities.

• Support serum reserves inventory management by monitoring supply levels, matching available products to customer specifications, and aligning with manufacturing to meet customer and market demand.
• Partner with Sales, Marketing, Finance, Supply Chain, Forecasting, Manufacturing, and Data teams to support customer requests, demand planning, product performance tracking, cost controls, pricing activities, and business alignment.
• Maintain the commercial pipeline, key performance metrics, dashboards, and reporting to support weekly commercial reviews, strategic decisions, and product-line performance.
• Support sales and marketing initiatives by developing collateral, sales enablement tools, training programs, dealer marketing support, and customer-focused content.
• Manage pricing approvals, quote and bid support, custom part-number development, and product-related commercial requirements.
• Gather voice-of-customer feedback and conduct market and competitive analysis to support product changes, upgrades, new-product opportunities, and sales growth.
• Travel requirement: approximately 10%.

• BA/BS required in marketing or related field.
• 1-2 years marketing or product management experience. (will also consider internship experience).
• Experience in life sciences or related fields preferred
• Pricing experience through multiple channels
• Customer Centricity; project management. and inventory management
• Ability to manage cross functionally in a matrix…