Teller Trainee Tewksbury Andover St Branch

Overview

As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customers’ needs and offering personalized advice that develops and maintains relationships. Each day you create a memorable experience for customers while contributing to the fulfillment of branch and company goals.

With a positive, can‑do attitude and a genuine desire to work with customers in a caring and empathetic way, you will provide efficient, effective, and courteous customer service while performing a variety of transactions. You will be the friendly face of Rockland Trust, promoting our mission and helping customers navigate banking.

• Meaningful relationships:
  Each Relationship Matters and we commit to a respectful and inclusive environment where everyone can succeed.
• Commitment to community: we support our communities and are dedicated to helping those in need.
• Recognition & reward: all colleagues are recognized for their contributions.
• Training & development: we invest in our people with educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: competitive compensation, performance incentive awards, health, dental, vision, pet insurance, 401(k) retirement plan, long‑term disability and life insurance, child‑care reimbursement, tuition assistance, award‑winning wellness program, and more.

• Make a great first impression by welcoming customers and guiding them to the colleague who can best meet their needs.
• Engage in continuous customer support, exhibiting efficient, effective, and courteous service in person and by telephone.
• Provide customers with information on Rockland Trust banking products best suited to their individual needs.
• Perform transactions requiring a high level of accuracy, such as processing deposits, withdrawals, payments, cash checks, and other financial transactions.
• Make decisions alongside your immediate supervisor, with responsibilities expanding as you gain knowledge and experience.
• Work closely with the training team and branch staff to learn responsibilities and complete Rockland Trust’s Teller Training program.
• Perform any other duties as assigned by management.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate business goals.
• Sales and service‑oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, including long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

• 1–2 years of teller experience or cash handling/customer service skills.

Rockland Trust is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.