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Sr. Customer Service Representative
Job in
Tewksbury, Middlesex County, Massachusetts, 01876, USA
Listed on 2026-07-20
Listing for:
Thermo Fisher Scientific
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Process customer orders accurately and efficiently from order entry through delivery;
Respond to customer and internal inquiries regarding orders, product availability, pricing, shipping, billing, and documentation;
Resolve order-related issues by collaborating with internal stakeholders and business partners;
Monitor customer accounts and order backlogs, proactively communicating delays and alternative solutions when needed;
Coordinate with Logistics, Manufacturing, and third-party vendors to support timely order fulfillment
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