Customer Service Coordinator

Nesco Resource -  - Responsibilities:
Customer Service & Order Management:
Manage high volumes of customer inquiries via phone and email;
Process customer orders accurately; provide information on inventory, pricing, technical inquiries, and shipping status; ensure timely follow-up and resolution.;
Case Management:
Handle high volume of customer inquiries in ; investigate and resolve routine concerns; coordinate with internal teams for resolution.;
Account Maintenance:
Maintain and update customer and dealer account information; verify profiles, payment terms, freight terms, and shipping information.;

Cross-Functional Collaboration:

Work with internal departments to share information and resolve issues; support complaint resolution with the Complaints Team; participate in product/technical training.;
Performance & Compliance:
Meet productivity and quality metrics; adhere to policies and service standards.