Customer Service Coordinator

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator I to support a fast-paced customer service environment. This role serves as the first point of contact for customers and internal teams, handling high-volume order entry, case management, and customer inquiries while delivering exceptional service.

Type:
Contract

Job Title:

Customer Service Coordinator I

Location:

Tewksbury, MA Candidates must be able to commute and work onsite in Tewksbury, MA

Pay Rate: $16.80/hour-$18.76/hour

Work Hours:

M-F 9:30am - 6:00pm

Education:

High school diploma or equivalent required

• Manage high-volume customer inquiries via phone and email
• Process accurate order entry and order management activities
• Handle  case management and customer follow-up
• Coordinate with internal teams including Sales, Accounting, Quality, Manufacturing, and Distribution
• Provide information regarding inventory, pricing, shipping, and technical inquiries
• Maintain customer account information and support account updates
• Resolve routine customer issues and initiate corrective actions as needed
• Ensure timely communication and follow-up with customers and internal stakeholders

• 2+ years of customer service or commercial experience preferred
• Strong verbal and written communication skills
• Ability to work in a high-volume, fast-paced environment
• Proficiency with Microsoft Word, Excel, email, and web applications
• Typing speed of approximately 50 WPM
• Strong attention to detail, organizational, and problem-solving skills
• Ability to work independently and collaboratively within a team
• Reliable attendance and strong work ethic

• case management experience
• People Soft Order Management or comparable ERP system experience
• Call center experience
• Experience in the Life Sciences industry or related field

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take.

It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.