Technical Customer Service Administrator

Role:
Technical Customer Service Administrator

Location:

Tewkesbury GL20 8TU

Contract Type: 12 month FTC

Hours:

09:00am - 17:00 PM
Salary: £27,000 - £30,000

To manage and administer Restore’s O’Neil database, the core operational application that manages items, activity and drives invoicing accuracy. Collaborative, helpful approach to supporting the business to deliver services in accordance with the contract.
Responsibilities:

Set up customer accounts on O’Neil in accordance with the contract
Customer account lifecycle management on O’Neil, including decommissioning accounts and portal
Customer portal set up
Customer data import and reconciliations (new and BAU)
Lead account split/merges
Good Telephone Manner both Inbound/Outbound

About You:

Accurate and considered approach to tasks with high attention to detail

Experience of overcoming objections, support uniform approach to O’Neil set up
Ability to prioritise workload
Knowledge of O’Neil database desired
Excellent communication skills via email and phone
What We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so