IT & Security Operations Specialist, Tewksbury Federal Credit Union, Tewksbury, MA

Tewksbury Federal Credit Union is seeking an IT & Security Operations Specialist to work with our VP of Information Security. The IT & Security Operations Specialist is responsible for maintaining the security, reliability, and performance of the credit union’s technology environment. This role manages infrastructure, systems, networks, and security controls while supporting risk management, incident response, compliance, and operational continuity.

• Manage servers, virtual environments, cloud platforms, and core IT systems.
• Perform system patching, updates, monitoring, backups, and disaster recovery testing.
• Maintain system performance, availability, and secure configurations.

• Administer firewalls, switches, routers, VPNs, and network security controls.
• Implement and maintain security baselines, endpoint protection, and access controls.
• Monitor and remediate vulnerabilities, misconfigurations, and technical risks.

• Support cybersecurity incident response, containment, recovery, and root cause analysis.
• Coordinate with security vendors and internal stakeholders during incidents.
• Assist with vulnerability management and audit remediation efforts.

• Manage user provisioning, deprovisioning, MFA, privileged access, and role-based permissions.
• Support Active Directory and cloud identity platforms.

• Collaborate with vendors on system implementations, upgrades, and integrations.
• Provide technical support for audits, compliance requirements, and regulatory expectations.

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or equivalent experience.
• 3–7+ years of experience in systems administration, network administration, or IT operations.
• Financial services or regulated industry experience preferred.

• Strong knowledge of networking, Windows Server, Active Directory, virtualization, and cloud platforms.
• Experience with firewalls, endpoint security, patch management, backup solutions, and disaster recovery.
• Understanding of cybersecurity principles, risk management, and security best practices.

• CompTIA Network+, Security+, or equivalent.
• Microsoft, Cisco, or other infrastructure/security certifications.

• Strong analytical and problem-solving skills.
• Ability to prioritize risks and work independently.
• Excellent communication and collaboration skills.
• Ability to perform effectively in security-sensitive and high-pressure environments.

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