Regional Quality Engineer

Regional Quality Engineer

Support quality complaint resolution for CLS business in North America with a focus on improving Key Account customer satisfaction. Lead improvement initiatives related to processes, systems, and product/service quality measures.

Day to Day Responsibilities:

• Responsible for being aware of division quality initiatives and procedures.
• Responsible for working with plant quality function as a liaison with North America Quality and Regulatory Services, Commercial, and Business Operations organizations, by identifying and implementing effective communication processes and feedback channels.
• Establish reporting tools and metrics to drive continuous improvement of customer complaints.
• Work with the business team to identify and maintain the Key Account list.
• Monitor complaint trends in North America, if necessary, need to escalate to the regional business team for the development of both short- and long-term corrective actions.
• Participates in cross-functional problem-solving projects related to customer complaints on products or processes within the plant.
• Prepares reports and provides feedback to the plant and business team.
• Understand products and provide a quick response or coordinate cross-functionally to provide a quick response.
• Gathering data and reporting the status of customer complaints in North America.
• Handle customer feedback for products sold in North America regardless of the origin of the manufacturing location.

Travel Requirements:
Up to 10% domestic travel. Hours of work/work schedule/flextime:
Monday - Friday, standard business hours.

Required

Education & Experience:

Bachelor's degree in Life Sciences, Chemistry or Engineering or related field of study Minimum 3+ years of experience within Quality Engineering. Experience with in a manufacturing environment. Proficiency in MS Office applications (including Excel) with demonstrated versatility in learning, adapting to, and obtaining proficiency with a range of business software tools—may include People Soft, SAP, Power BI, ETQ, and others

Desired

Experience:

Experience in the Life Science or Pharmaceutical industry. Excellent oral/written English communication skills, presentation skills. Demonstrated ability to drive results within the quality infrastructure. Organized; ability to prioritize and manage multiple activities to meet demanding production schedules and dynamic shipment requirements of each plant. Flexibility; ability to work in a dynamic environment while managing multiple priorities. Tactical /analytical thinking. High sense of urgency.

The range for this position is $80,011.00 - $ assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.