Customer Service Representative

Customer Service Representative "CSR"

We're looking for a friendly, customer-focused professional who thrives in a fast-paced retail environment and enjoys creating exceptional guest experiences. The ideal candidate is detail-oriented, dependable, and comfortable balancing sales, education, and strict compliance while helping customers find the products that best meet their needs. You enjoy learning, communicating with a diverse customer base, and working collaboratively as part of a team.

If you're passionate about delivering outstanding service, building customer relationships, and contributing to a positive workplace culture, we'd love to hear from you.

Give Back, Grow, Succeed

At Lazy River Products, it is our mission to be recognized as the Commonwealth's premier fully integrated cannabis-based Product Development Company.
Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.
At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis industry here in Massachusetts.
We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

Not only would the ideal candidate get the opportunity to work in this intriguing new industry, but this is also an opportunity to become a part of something much larger – breaking the stigma of cannabis. You would also become a member of a community that is highly passionate, motivated, and hard-working, and who are proud to be part of breaking the negative stigma cannabis has on society.

LRP is very involved with the community, presenting many opportunities for community outreach and volunteer program opportunities.

Lazy River Products' Customer Service Representatives "CSR" is responsible for providing superior and compliant support, interaction, and educational guidance to LRP customers. The CSR guides the guest through their retail experience and dispenses cannabis and cannabis products in a sales transaction. This position is responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience.

CSR's work with direct supervision of Retail Leadership and reports directly to the General Manager.

• Employee anticipates and responds to customer needs in a courteous and professional manner, actively seeks solutions, and strives to provide a positive customer experience, ensuring satisfaction and repeat business.
• Verify customer photo IDs.
• Upsell LRP products.
• Ask customers if they would like to donate to the dedicated monthly charity.
• Attend pre-shift meetings and participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
• Follow LRP's Guest Experience SOP, and all other job-related SOPs at all times.
• Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Process cash, gift card, and debit payments for in-store and online customer purchases via Dutchie.
• Ensure all transactions are verified with the correct quantities and product(s).
• Ensure all transactions are accurate, compliant, and properly secured with the order's POS receipt stapled to the outside or inside the exit bag.
• Maintain organization and cleanliness of workstations and retail store.
• Accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP…