Fulfillment Associate

Fulfillment Associate

What We're Looking For:

We're looking for a dependable, detail-oriented team player who enjoys working in a fast-paced environment where accuracy and organization are essential. The ideal candidate takes pride in fulfilling customer orders correctly, maintaining inventory integrity, and ensuring every order meets quality and compliance standards. You can prioritize multiple tasks, adapt quickly to changing business needs, and work efficiently while maintaining a high level of attention to detail.

If you're reliable, proactive, and committed to supporting an exceptional customer experience behind the scenes, we'd love to have you on our team.

Our Motto:

Give Back, Grow, Succeed

Our Mission:

At Lazy River Products, it is our mission to be recognized as the Commonwealth's premier fully integrated cannabis-based Product Development Company.
Our goal is to consistently deliver trusted small batch, craft quality products and exceptional service to our customers and the local communities for which we serve.
At our core we provide professional, compliant and socially responsible standards that raise the bar and will be the new definition for excellence in the Cannabis industry here in Massachusetts.
We will always diligently work within each of the local communities we touch to help facilitate strategies to further enhance economic opportunity, build strong neighborhoods and provide a solid framework for quality growth and development.

The Fulfillment Associate is responsible for fulfilling customer orders, ensuring every order is compliant with state regulations. Fulfillment Associates work with direct supervision of retail managers on duty, and report directly to the General Manager.

• Receive and process walk-in and online orders via Dutchie.
• Package customer orders while ensuring the correct quantities and product(s) are placed in exit bag.
• Maintain quality and appearance of product by double checking for expiration dates, product weight, lab results are all present and in compliance.
• Notifying Retail Leadership when inventory level are low to ensure accurate menu information.
• Maintain organization and cleanliness of Fulfillment vault.
• Request product from IA or TL to restock Fulfillment as needed.
• Complete inventory counts of all products in fulfillment at the beginning/end of day.
• Maintain knowledge of all LRP products and services, while adhering to CCC, state, and local laws.
• Maintain organization and appearance of facility by daily upkeep and light cleaning.
• Assist in start of day and end of day procedures.
• Maintain a continuous state of alertness to ensure the highest safety standards for fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follows established LRP policies and procedures, contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Additional duties as assigned.

• At least 1 year of retail order fulfillment is required (2-3 years preferred).
• A high school diploma or GED is required, college degree preferred.
• Inventory experience is a plus.
• Experience with Dutchie is a plus.

Physical Requirement/Work Environment –

• Retail store work environment.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• Ability to lift and carry up to 50 pounds.

• Administrative
  - Knowledge of administrative tasks and inventory database.
• Computer Software
  - Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.
• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.

Skills -

• Active Listening
  - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate,…