SR Account Manager - Tewksbury, MA

Job Overview

A Sr Manager Account is responsible for leading and profitably managing all aspects of their assigned territory or assigned accounts. They manage, direct, and coordinate all sales plans and programs and a team of sales resources.

The Sr Manager Account will create partnering relationships of trust, integrity, customer satisfaction, and loyalty and ensure customer compliance. Manage goals and execute sales plans to increase sales, profit margin, and market share and minimize expenses. Creates and maintains business relationships within the customer base and develops new business alliances in target markets. Manages customer retention and addresses customer issues to the satisfaction of both parties.

Ensures customer compliance with all contractual obligations. Provides leadership to the account management team ensuring they have the tools and support to effectively service customers. They collaborate with their assigned teams to achieve the objective of Building Out the Store.

• Execute sales plans and goals designed to increase sales, and profit margins and minimize expenses.
• Develop joint business plans.
• Manage, target, and secure new sales opportunities and servicing of existing accounts.
• Forecast profit, volume growth, and other related goals as determined. Assist with the preparation of a sales budget for assigned accounts.
• Makes key decisions on addressing and identifying customer needs and concerns for assigned accounts.

• Analyze sales reporting and create strategies to drive sales.
• Develops and maintains a Joint Business Plan that drives sales and profit margin.
• Responsible for sales and profit margin results for assigned account(s).
• Focuses plans to drive sales and profit margin across product and services.

• Create and maintain partnerships with vendors, broker, and other trade partners.
• Meet or exceed client expectations and established deadlines.
• Drive proactively the company’s initiatives to ensure the success of the customer.
• Focuses efforts on mutual sales and profit growth.
• Owns a territory of core customers.

• Conduct regular reviews of sales activities and effectiveness. May develop promotions and incentives to increase sales and improve performance.
• Partners with a cross-functional team of resources to ensure account goals are achieved. Works collaboratively with Merchandising, subject matter experts, and services leaders to ensure department sales specialists are supporting their account goals.

• Lead team members within assigned territory through effective objective setting, delegation, and communication.
• Manage sales team members to establish metrics.
• Responsible for selection, training, and mentoring of current and new team members within assigned territory.
• Performs other duties as assigned.

• Bachelor’s degree strongly preferred.

• Minimum 2 years of sales experience preferred.
• Demonstrated ability to drive new business and close sales.
• Development and execution of business plans, sales plans, and/or commission programs.
• Understanding of sales forecasting, programs, promotions, and related techniques.
• Understanding of margin and company profitability.
• Familiarity with sales opportunities.
• Proven track record of meeting and exceeding customer expectations.
• Ability to work in a result-driven environment.
• Proficiency in Microsoft Office Suite and company sales systems.
• Understanding and knowledge of products.

• Excellent communication, negotiation, preparation, and presentation skills.
• Ability to lead without reporting authority.
• Ability to interact at all levels of the business.
• Able to manage and coordinate projects.
• Aptitude for financial reporting.
• Able to excel at customer service skills, problem-solving, attention to detail, and organizational skills.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

• This position is classified as remote where the associate…