Conexiones Case Manager

Overview

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

Casa’s Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS‑Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. The model provides increased support for individuals with co‑occurring mental health and substance use disorders who have had unsuccessful previous treatment. Staff take a personalized approach to meet each patient’s needs and help them develop a treatment plan so they can thrive in the community.

Conexiones is a 32‑bed inpatient facility located on the campus of Tewksbury Hospital. Our care plans integrate the CSS and ATS‑Detox services tailored to individual needs.

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention, and aftercare. The Case Manager helps the client during this post‑detox process to identify their goals, needs, and resources during this time‑limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.

• Greet new clients and create a welcoming, comfortable atmosphere for them
• Interview clients, review records, and confere with other professionals to evaluate the condition of the client
• Obtain and document in a precise and timely manner all relevant intake material; assess patient’s continuing care needs, contact appropriate aftercare resources, and arrange for transfer or admission to appropriate levels of care and/or liaison with self‑help organizations
• Assist in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
• Share responsibility for educational and other group programming
• Counsel clients individually and/or in family and in group sessions to assist client in achieving treatment goals under the direction of the Clinical Supervisor
• Refer the client to other support services as needed, such as medical evaluation and treatment, social services, and employment services
• Prepare and maintain reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance
• Supervise toxicology screens
• Search client belongings upon admission to the program
• Enter client data into paper and electronic record
• Complete a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
• Maintain knowledge of relevant community resources for continuing care/aftercare placement
• Respond promptly to client needs
• Maintain confidentiality
• Complete discharge notes and client disenrollment forms to close cases upon client discharge
• Attend staff meetings and supervision sessions
• All other related duties as assigned

• Associate degree with certifications, or combination of experience and education; bachelor’s degree preferred
• Bilingual Spanish and English required
• Sense of compassion, patience and empathy
• Ability to relate to a substance‑use treatment population in a sensitive manner
• Interest and willingness to work in a multicultural setting
• Customer‑service orientation
• Ability to manage difficult or emotional client situations
• Respond promptly to client needs
• Focus on solving conflict, not blaming
• Maintain confidentiality
• Knowledge of relevant community resources for continuing care/aftercare placement

Tuesday to Saturday 9am - 5pm or 10am - 6pm

Tewksbury Hospital, 365 Main Street, Tewksbury, MA

• Compensation: $24.52 to $24.74 per hour
• 401(k) retirement plan with up to 6% match after 1 year of service
• Holiday pay: 12 days…