Collections Specialist

Job Title Collections Specialist

Agency Texas A&M University - Texarkana

Department Business Office

Proposed Minimum Salary Commensurate

Job Location Texarkana, Texas

Job Type Staff

• Ensures prompt and courteous customer service to students, parents, outside agencies, and departments.
• Assists in the evaluation of student financial services provided and seeks continuous improvement.
• Serves as a consultant to University offices that need assistance in dealing with student financial problems.
• Accurately monitors state mandated tuition/fee reductions.
• Receives outside scholarships, maintains rosters in excel, and notifies the scholarship office of recipients.
• Handles delinquent accounts which require due diligence with detailed documentation using written and oral correspondence as necessary.
• Prepares student billing statements on monthly basis.
• Actively pursues delinquent accounts, which requires due diligence with detailed documentation using written and oral correspondence as necessary.
• Assists with New Student Orientations.
• Handles cash received at the cashier's window, deposits from departments and payments received by mail.
• Receives all university revenue including tuition and fees, payment for returned checks, and miscellaneous fees, and enters the information into FAMIS and Banner, the Student Information System.
• Maintains all daily Business Office reports and receipts through a computerized subsidiary ledger system.
• Processes all returned checks.
• Provides general information for departmental needs.
• Issues and records disbursement of sundry receipt books.
• Responsible for third-party billings and receivables.
• Orders all supplies that will be used at the cashier window.
• Processes and mails all checks from Accounts Payable, including student refunds
• Contributes to the effective team management of all relevant problems, issues and opportunities.

Minimum Qualifications

• High school diploma or equivalent combination of education and experience.
• Five years of related experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills.

Preferred Qualifications

• Three (3) years’ experience in financial services, preferably with student finances, to include account management, collections, and billing.
• Commitment to quality customer service.
• Exceptional interpersonal skills, problem solving skills and the ability to work accurately.
• Proficient in word processing and spreadsheet application, MS Office preferred.
• One (1) year college credit
• Two (2) years' experience in Higher Education

This position may supervise part-time or student workers.

From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence, A&M‑Texarkana is an engaging and rewarding place to work.

• Medical
  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value)
  • Up to 83% of premium covered by the university:
    • Employee and Spouse
    • Employee and Children
    • Employee and Family coverage
• Dental & Vision
• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

• Public Service Loan Forgiveness Program
• 75% waiver of tuition and fees for full-time employees, their spouses and children

• 8+ hours of vacation paid time off every month
• 8 hours of sick leave paid time off every month
• 8 hours of paid time off for birthday leave
• 12-15 paid holidays each year

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
• Voluntary Tax Deferred Account/Deferred Compensation Plan

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.