Produce Manager

Duties and Responsibilities

Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
• Assist customers by offering product suggestions and solutions.
• Utilize suggestive selling and other sales techniques via telephone, in‑store intercom announcements, and one‑on‑one customer interactions.
• Answer and respond appropriately to incoming calls; resolve customer complaints and escape to the Store Director as needed.

• Plan daily operations and monitor production processes in alignment with company procedures and profitability goals.
• Trim, cut, wrap, tray, display, and water produce as required.
• Build produce displays, rotate stock, and discard outdated or spoiled products.
• Ensure cleanliness and organization of the work area and the department.
• Implement effective promotional and seasonal displays.
• May oversee operation and maintenance of the Salad Bar (where applicable) and Fresh‑Made programs.
• Maintain department standards, including Fresh‑Made requirements and overall product freshness.

• Monitor employee productivity and evaluate overall performance.
• Schedule employees to ensure adequate coverage and service levels.
• Maintain comprehensive knowledge of duties performed by all department employees, including opening and closing responsibilities.
• Supervise, train, schedule, and assign duties to department employees.
• Train employees on store policies, sales practices, and record‑keeping procedures.
• Identify and train employees with high potential for advancement.
• Apply working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Initiate personnel actions such as pre‑employment interviews, transfers, promotions, and disciplinary actions.

• Prepare sales and inventory reports; conduct physical inventory every four weeks.
• Control inventory to ensure proper product quantity, quality, freshness, and compliance with division directives.
• Stock and rotate product; maintain and organize the produce cooler.
• Enforce proper code‑date compliance for all department products.
• Control shrink and manage departmental costs effectively.

• Implement correct product preparation techniques.
• Operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.
• Perform receiving duties: break down loads, verify orders against invoices, inspect product quality, report shortages, stock items, and rotate product appropriately