Branch Administration Support

Job Location:

St Michael Dr - Texarkana, TX 75503

The Branch Administration Support role is responsible for delivering high-quality operational assistance and guidance to Retail branch staff. This position plays a key role in ensuring efficient, compliant, and effective branch operations, enabling front-line staff to focus on providing an exceptional customer experience. Additionally, this role prepares numerous reports, contributing to informed decision-making and streamlined branch performance.

• Monitoring and tracking Security Monthly Audits, Offline Testing Logs, Quarterly Surprise Audits (scheduling and progress tracking), Teller Outages, and Branch Cash Limit Overages.
• Preparing, maintaining, and distributing reports such as Credit Card Applications submitted, Opt-In Status, Cash Position, Refunded NSF Fees, Retail Sales Calls, Almanac AI Analytics, etc.
• Maintaining up-to-date Retail staffing charts and sharing with appropriate departments as needed.
• Providing assistance to branch staff in resolving non-technical Teller Cash Recycler (TCR) issues.
• Opening and maintaining IRA accounts at customer request, including processing contributions, distributions, and other account changes.
• Assisting with writing and updating Retail procedures.
• Reviewing and approving branch cash order requests weekly through C3 Logicpath.
• Assisting other members of Branch Administration with projects and reporting as needed.

• High school or GED, plus specialized schooling and/or on the job education in a specific skill area (e.g., data processing, clerical/administrative, equipment operation, etc.).
• 4 years related experience and/or training.
• 1 to 6 months related management experience.