Service Office Associate

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Lafferty’s is a family‑owned and locally operated home center and appliance retailer, proudly serving the Texarkana area for over 50 years. What began as a small appliance repair business has grown into a trusted destination for appliances, furniture, mattresses, and home services. Lafferty’s is known for exceptional customer service, knowledgeable staff, and a strong commitment to the community. The Summerhill service office plays a key role in supporting customers by handling service requests, dispatching calls, and coordinating with our field teams to ensure smooth operations.

Service Office Associate – Accounts Receivable Focus

Location:

Texarkana, TX

We’re looking for a motivated and organized individual to join our team. This role is a mix of clerical, customer service, and administrative assistant responsibilities, with a primary focus on accounts receivable. You’ll be the friendly voice on the phone, the helpful face for our clients, and the organized hand behind dispatching calls to our sales and service teams.

• Manage accounts receivable and maintain accurate records
• Answer phones and assist with customer service inquiries
• Take and dispatch calls efficiently
• Meet with clients in person as needed
• Perform general clerical tasks to support the office
• Communicating with incoming electronic service requests

• Strong organizational and communication skills
• Friendly, professional, and customer-focused
• Comfortable multitasking and working in a fast-paced environment
• Experience with clerical work, accounts receivable, or customer service is a plus

• Friendly and supportive team environment
• Opportunity to grow and develop your skills
• Serve the Texarkana community with a trusted local business

If you’re ready to be part of a team that values service, professionalism, and community, we want to hear from you!