Customer Services Professional

Customer Service Professional

Location:

Texarkana, TX
- Filling industrial Mt. Pleasant, TX
- Retail shop

How will you contribute and grow?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we respect, honor, and value diversity.

Airgas is hiring for a Customer Service Professional in Texarkana, TX! Could also be based out of Longview or Mt. Pleasant, TX.

We are looking for you!

• Career growth:
  Hands-on training and career development.
• Comprehensive family benefits:
  Airgas offers a full benefits package designed to support your whole life, including medical, dental, vision, life, AD&D, and disability insurance.
• Support for parents:
  We offer a 14-week paid child birth benefit to support growing families.
• Future security: 401(k) retirement plan with company match, tuition assistance, paid holidays, vacation, and sick time.
• Early access:
  Your benefits start after just 30 days of employment

The Customer Service Specialist will partner with Account Managers to empower our sales team and ensure alignment for our client base. This role focuses on resolving customer account needs and fostering long-term satisfaction through dedicated service and coordination. This position is centered on nurturing existing relationships and supporting the Sales Team.

We are looking for highly skilled professionals with the ability to 'own' the process.

• An "Owner" mindset: A highly autonomous professional who takes full accountability for the customer journey and thrives in an independent environment.
• Cross-functional catalyst: A collaborative leader adept at aligning internal stakeholders—from outside sales to VPs—to streamline operations and deliver high-impact client solutions.
• Data-driven strategist:
  An analytical thinker who translates data into actionable solutions to eliminate friction, mitigate churn, and drive digital adoption.
• Root-cause problem solver:
  An exceptional communicator who dives deep into complex technical, billing, and compliance issues to fix the source, not just the symptoms.
• Digital change agent:
  Experienced in leading customer onboarding and passionately guiding high-value clients through their digital transformation on

In this role you will:

• Partner with Account Managers to provide seamless service to our professional community.
• Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully.
• Collaborate with internal teams to maintain excellent records and account health.
• Provide meaningful assistance to ensure clients feel supported and heard.
• Advance internal processes to improve the overall customer journey.
• Foster a sense of partnership across departments to resolve complex inquiries efficiently.
• Maintain a collaborative and team-oriented approach to daily office operations.
• Some travel required within the region

Are you a match?

Required qualifications:

High school diploma or equivalent; college degree preferred. Minimum of 3 years' experience in customer service, preferably in industrial gases and welding supplies or similar industrial products. Must be able to work overtime and occasional weekends to meet operational deadlines.

Travel requirements:
Moderate business travel required. Must have reliable transportation.

Computer skills:
Possess proficient computer skills (i.e. Word, Excel, Outlook, and database programs). 2-3 years current hands-on experience with SAP (or similar ERP) strongly desired. Ability to enter and extract data into and out of a computer.

Your differences enhance our performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their…