Customer Services Professional

R Customer Services Professional (Open)

Texarkana, TX
- Filling industrial

Mt. Pleasant, TX
- Retail shop

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity.

We are looking for you!

Hands-on training and career development.

• Medical
• Dental
• Vision
• Life
• AD&D
• Disability Insurance

• We offer a 14-week paid child birth benefit to support growing families.

• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays
• Vacation
• Sick time

• Your benefits start after just 30 days of employment

The Customer Service Specialist will partner with Account Managers to empower our sales team and ensure alignment for our client base. This role focuses on resolving customer account needs and fostering long-term satisfaction through dedicated service and coordination. This position is centered on nurturing existing relationships and supporting the Sales Team.

• Partner with Account Managers to provide seamless service to our professional community.
• Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully.
• Collaborate with internal teams to maintain excellent records and account health.
• Provide meaningful assistance to ensure clients feel supported and heard.
• Advance internal processes to improve the overall customer journey.
• Foster a sense of partnership across departments to resolve complex inquiries efficiently.
• Maintain a collaborative and team-oriented approach to daily office operations.

Some travel required within the region

• High school diploma or equivalent; college degree preferred.
• Minimum of 3 years’ experience in customer service, preferably in industrial gases and welding supplies or similar industrial products.
• Must be able to work overtime and occasional weekends to meet operational deadlines.

Bi-lingual (spanish) is a plus

• Moderate business travel required.
• Must have reliable transportation.

• Possess proficient computer skills (i.e. Word, Excel, Outlook, and database programs).
• 2-3 years current hands-on experience with SAP (or similar ERP) strongly desired.
• Ability to enter and extract data into and out of a computer.

• Medical, dental and vision plans
• Short-term and long-term disability
• Life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Vacation
• Sick time
• Floating holidays
• Jury duty and funeral/bereavement leave
• Paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.