Roving Member Service Teller

Reports To
:
Teller Supervisor, Branch Manager, and/or Regional Director

Description

Roving Member Service Teller

Teller Supervisor, Branch Manager, and/or Regional Director

Provide quality teller and member service duties to members and potential members at various branch locations.

• Travel to various branch locations, as assigned, to assist when short‑staffed.
• Greet and welcome members and visitors to RRCU in a courteous, professional, and timely manner.
• Assist members in accordance with operating procedures of the Credit Union, performing basic teller and member service functions under minimum supervision.
• Assist members with opening and closing accounts, answering questions about products and services, and resolving problems within their authority.
• Assist members with membership needs, such as direct deposits, IRA withdrawals or changes, electronic tax filing, check reordering, automatic transfers, and wire transfers.
• Produce and explain statements, verify transactions on accounts, and make necessary corrections.
• Balance cash drawer daily.
• Maintain security of own negotiables until signed over to the proper designated employee.
• Alert to warnings of fraud and troubleshoot member issues.
• Promote and cross‑sell all RRCU products and services.
• Adhere to all Red River Employees Federal Credit Union policies and procedures.
• Perform other related duties as assigned.

• Twelve months or more of experience in a teller position preferred.
• High school diploma or the equivalent.
• Competent computer skills and use of standard office equipment.
• Friendly, outgoing individual with good communication skills and a professional demeanor.
• Ability to meet, speak, and deal effectively with people, being professional always.
• Maintain a neat and professional appearance.
• Physical requirements include the ability to transport and reposition heavy bags of coin, stand on feet for long periods of time, and operate standard teller equipment with or without reasonable accommodation.
• Ability to work in a fast‑paced environment.
• Follow core values of Team‑Focused, Excellence, Authenticity, and Leading in Innovation.